FAQs

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!

QUICK LINKS

PRE-RACE QUESTIONS

How do I check if I'm registered?

Click here to visit our participant page and see if you are registered.

How many participants are allowed in each event?

How many participants are allowed in each event?The race is limited to the first 1,000 participants, regardless of distance.

Will there be shirts for participants?

Yes, all participants will receive a Participant Performance Tee. Design coming soon!

Will there be medals for participants?

Yes, all finishers will receive a beautiful finisher medal! Design coming soon!

How can I change my race distance?

You may change your distance by filling out the change race distance form here. You will have up to 24 hours prior to the event to change your distance online. If you need to change your distance after the deadline, you must change your race distance in person at packet pick-up. Please note: If you do not change your race distance either online or in person with a Resort Races Collection staff member prior to the race start, you will be disqualified from the event.

We do not charge an administrative fee to change your distance. There is no charge to go down in distance, but if you choose a longer distance, you will need to pay the difference between the distances.

What is your refund policy?

The Greenbrier Half Marathon reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are no exceptions!

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to a future event?

There are two steps to deferring your race entry:
Step 1: There is an administrative fee of $20 to defer your registration to next year’s race. You can defer to next year’s event by filling out this form.

The deadline to defer is 7 days out from the event – April 30, 2022 at 11:59 PM. Late deferrals will not be accepted. When you defer your race entry credit for your entry will be applied to your email address.

Step 2: When next year’s race opens, you must register for the event to complete your deferral. You must use the email address you deferred with (and select a distance at the top of the page) in order for your prior year’s race credit to be recognized and applied.

What do I need to bring to packet pick-up?

All you will need is a photo ID. If you are picking up for a friend or family member you will need their photo ID (picture of ID is fine).

Can someone else pick up my packet?

Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet (picture of ID is fine).

Can I register at the expo / packet pick-up?

Yes! Please stop by the registration booth or customer service table and we will help you get registered.

Can I register on race day?

Yes, you will be able to register on race day AND at packet pick-up, as well as online up until one hour prior to the race – though you must pick up your bib in time to race! Please note if participant limits have been reached, then packet pick-up and race day registration will not be available

Do you offer a student discount / military discount?

Yes, we offer both a student and military discount. Please email us at info@resortraces.com and we’ll send you a unique code for 10% off your registration. We ask that all students email a valid student ID to receive the code.

Will there be pacers?

Pacer information for the 2022 event is coming soon.

RACE DAY QUESTIONS

Where can I view a map of the course / see the course elevation?

All course maps can be found on our course webpage.

Is there a time limit?

Yes, all participants must complete their race distance by 10:30 AM.

Are walkers allowed in the race?

Yes, however, you must meet the requirements of completing the race in four hours or less (any distance).

Are baby joggers or strollers allowed during the race?

No. This is to ensure runner safety and comply with liability insurance policies.

Are pets allowed on the race course?

Pets are not allowed on the race course for the safety of race participants, spectators and the animals.
However, service animals as recognized by the Americans with Disabilities Act (ADA) are permitted on course. Should you decide to run the race with a service animal, please email your information to info@resortraces.com. Runners with ADA service animals will be placed in the last corral behind individual runners for safety purposes.

What kind of hydration / food will be available on the course?

We always provide water at each of our aid stations. There is also sports drink and some aid stations may also provide an energy gel or Gu. 

Aid Station #1: Half & 10K Mile 1.5
Aid Station #2: Half Mile 4.25
Aid Station #3: Half Mile 6, 10K Mile 3.5
Aid Station #4: Half Mile 7.25, 10K Mile 5, 5K Mile 2
Aid Station #5: Half Mile 9
Aid Station #6: Half Mile 11

Can I wear headphones?

It is unsafe to wear headphones while running. Event organizers will not restrict headphone use and leave it up to the athlete on his/ her ability to follow direction while wearing headphone devices. If you do choose to wear headphones please keep the volume level down so you are able to hear and follow the direction of course volunteers. We have a unique course where you MUST listen to volunteers.

Where should I park on race morning? Are shuttles available?

Shuttles will be available to shuttle non-guest runners from the Train Lot (315 W Main St, White Sulphur Springs, WV 24986) to the start line.
A shuttle will depart about every 5 – 10 minutes.

• Pre-Race: A shuttle will run from runner parking to the Start Line race morning from 5:15am-6:45am

• Post-Race: A shuttle will run from the Finish Line to runner parking post-race from 9:30am-12:00pm

What is your weather policy?

We will do all we can to make sure The Greenbrier Half Marathon, 10K and 5K are produced as planned, but runner safety is always our top priority. Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials.

If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

Will a gear check be offered?

Gear check information for the 2022 event is coming soon.

Where are the best places to see the runners pass by, so I can cheer my runner on?

We always recommend spectating at the start and finish lines! If you are looking for other places to cheer on your runner, please see the Participant Guide when it is released.

POST-RACE QUESTIONS

Where can I find my results?

Results will be posted in real time here

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

Will there be professional photographers and photos for purchase?

Yes! Professional photographers will be on site for the race and will provide photos for purchase. You can find 2021 photos here

Will there be awards?

There will be no results tent at the finish line. Runners will receive a text message with a link to their individual results upon crossing the finish line.

Awards will be presented to the top three overall finishers male and female, and the top three age group finishers male and female in the Half Marathon, 10K and 5k in the following age categories:
19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

What are the age groups for age group awards?

Age groups are as follows: 19 & under; 20-24; 25-29; 30-34; 35-39; 40-44; 45-49; 50-54; 55-59; 60-64; 65-69; 70-up. More information about 2020 age group awards will be announced soon!

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email  info@resortraces.com if you realize you lost something after the race.

Still have a question?

Send us an email at:  info@resortraces.com