We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.
Not sure how to use the FAQ page?
There are several ways you can find the answer to your question!
Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!
The deadline to defer your registration for race credit is Wednesday, May 3, 2023 at 11:59 PM.
How many participants are allowed in each event?
The race is limited to the first 1,000 participants, regardless of distance.
Will there be shirts for participants?
Yes, all participants will receive a Participant Performance Tee.
Will there be medals for participants?
Yes, all finishers will receive a beautiful finisher medal!
How can I change my race distance?
You may change your distance by filling out the change race distance form listed at the top of this page until 6:00 PM on Friday, May 12. If you do not change your race distance either online or in person with a Resort Races Collection staff member prior to the race start, you will be disqualified from the event.
We do not charge an administrative fee to change your distance. There is no charge to go down in distance, but if you choose a longer distance, you will need to pay the difference between the distances.
What is your refund policy?
The Greenbrier Half Marathon reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are no exceptions!
Can I transfer my registration to another person?
Sorry, we do not allow transfers from person to person.
How do I defer my registration to a future event?
There are two steps to deferring your race entry: Step 1: You can defer to next year’s event by filling out the Deferral Form (coming soon.)
The deadline to defer is 10 days out from the event – Wednesday, May 3, 2023 at 11:59 PM. Late deferrals will not be accepted. When you defer your race entry credit for your entry will be applied to your email address.
Step 2: When next year’s race opens, you must register for the event to complete your deferral. You must use the email address you deferred with (and select a distance at the top of the page) in order for your prior year’s race credit to be recognized and applied.
What do I need to bring to packet pick-up?
All you will need is a photo ID. If you are picking up for a friend or family member you will need their photo ID (picture of ID is fine).
Can someone else pick up my packet?
Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up. They will need a picture of your photo ID in order to claim your packet (picture of ID is fine).
Can I register at the expo / packet pick-up?
Yes! Please stop by the customer service table at Packet Pick-Up. You will need to complete online registration, and then we will assign you a bib!
Can I register on race day?
No, race day registration will not be available. The deadline to register is Friday, May 12, 2023 at 6 PM.
Do you offer a student discount / military discount?
Yes, we offer both a student and military discount. Please email us at email@example.com and we’ll send you a unique code for 10% off your registration. We ask that all students email a valid student ID to receive the code.
Will there be pacers?
There not will not be official pacers for the 2023 event.
RACE DAY QUESTIONS
Where can I view a map of the course / see the course elevation?
What kind of hydration / food will be available on the course?
We always provide water at each station and some type of sports drink. A list of hydration station locations can be found on our course webpage.
Can I wear headphones?
It is unsafe to wear headphones while running. Event organizers will not restrict headphone use and leave it up to the athlete on his/ her ability to follow direction while wearing headphone devices. If you do choose to wear headphones please keep the volume level down so you are able to hear and follow the direction of course volunteers. We have a unique course where you MUST listen to volunteers.
Where should I park on race morning? Are shuttles available?
Non-resort guests will park in the Train Lot, located off Route 60 (315 W Main St, White Sulphur Springs, WV 24986). From the Train Lot, participants and spectators will take a shuttle to the North Entrance of the Resort. Participants staying at the resort are encouraged to use either valet or self parking on resort property.
What is your weather policy?
We will do all we can to make sure The Greenbrier Half Marathon, 10K and 5K are produced as planned, but runner safety is always our top priority. Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials.
If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.
Will a gear check be offered?
Gear check will not be offered, and participants are encouraged to leave any non-essential items in their rooms or in their cars.
Where are the best places to see the runners pass by, so I can cheer my runner on?
For all distances we recommend cheering on your runner in front of the resort main circular driveway or at the Start and Finish line by The Greenbrier Tennis Club and Fitness Center.
My results were wrong, how do I get them corrected?
If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form when it is available so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.
Will there be professional photographers and photos for purchase?
Yes! Professional photographers will be on site for the race and will provide photos for purchase.
Will there be awards?
There will be no results tent at the finish line. Runners will receive a text message with a link to their individual results upon crossing the finish line.
Awards will be presented to the top three overall finishers male and female, and the top three age group finishers male and female in the Half Marathon, 10K and 5k in the following age categories:
19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over
What are the age groups for age group awards?
Age groups are as follows: 19 & under; 20-24; 25-29; 30-34; 35-39; 40-44; 45-49; 50-54; 55-59; 60-64; 65-69; 70-up.
Is there a lost & found?
We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email firstname.lastname@example.org if you realize you lost something after the race.