FAQs

Change of plans? You’ve got options, including deferring your registration or changing your distance. See details below!

Use this form to defer your registration. You will receive race credit for the amount you paid when you registered for the 2024 event, and you can use this credit when registering for the next year’s event or another Capstone event.

The deadline to defer your registration for race credit is Wednesday, May 1, 2024, at 11:59 PM.

Please complete the form below if you need to change your distance.

The change distance form will close on Friday, May 10 at 4:00 PM.

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!

PRE-RACE QUESTIONS

What is Worry Free Registration?

We understand how important the Greenbrier Half Marathon is to our runners, which is why we’re committed to providing a seamless race experience. If we’re forced to cancel before the race begins for any reason, you will receive your entire registration fee back in the form of race credit, which will not expire for one year and can be applied to any Capstone Races event.

We’ve also waived our normal deferral fee, giving you the flexibility to defer your registration for race credit at no extra charge.

Please note that our “No Refund” and “No Transfer” policies will still be in effect for this race. Thank you for your understanding and we look forward to providing a memorable race experience for you.

How many participants are allowed in each event?

The race is limited to the first 1,000 participants, regardless of distance.

Will there be shirts for participants?

Yes, all participants will receive a Participant Performance Tee.

Will there be medals for participants?

Yes, all finishers will receive a beautiful finisher medal!

How can I change my race distance?

You may change your distance by filling out the change race distance form listed at the top of this page until 6:00 PM on Friday, May 12.  If you do not change your race distance either online or in person with a Resort Races Collection staff member prior to the race start, you will be disqualified from the event.

We do not charge an administrative fee to change your distance. There is no charge to go down in distance, but if you choose a longer distance, you will need to pay the difference between the distances.

What is your refund policy?

The Greenbrier Half Marathon reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number.

Entry Fees will only be awarded as race credit if the event were to be canceled prior to May 11th, 2024. All fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Event are not refundable for any reason under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellation.

If you are unable to attend the race, you can defer your registration for credit towards a future Capstone race.

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to a future event?

There are two steps to deferring your race entry:
Step 1: You can defer to next year’s event by filling out the Deferral Form (coming soon.)

The deadline to defer is 10 days out from the event – Wednesday, May 1, 2024 at 11:59 PM. Late deferrals will not be accepted. When you defer your race entry credit for your entry will be applied to your email address.

Step 2: When next year’s race opens, you must register for the event to complete your deferral. You must use the email address you deferred with (and select a distance at the top of the page) in order for your prior year’s race credit to be recognized and applied.

What do I need to bring to packet pick-up?

All you will need is a photo ID. If you are picking up for a friend or family member you will need their photo ID (picture of ID is fine).

Can someone else pick up my packet?

Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet (picture of ID is fine).

Can I register at packet pick-up?

Yes! Please stop by the customer service table at Packet Pick-Up. You will need to complete online registration, and then we will assign you a bib! 

Can I register on race day?

No, race day registration will not be available. The deadline to register is Friday, May 10, 2024 at 6 PM.

Do you offer a student discount / military discount?

Yes, we offer both a student and military discount. Please email us at info@resortraces.com and we’ll send you a unique code for 10% off your registration. We ask that all students email a valid student ID to receive the code.

Will there be pacers?

There not will not be official pacers for the 2024 event.

RACE DAY QUESTIONS

Where can I view a map of the course / see the course elevation?

All course maps can be found on our course webpage.

Is there a time limit?

The time limit for this event is 3 hours and 30 minutes, which is a 16-minute per mile pace. The cutoff time is determined by our event permit, which permits us to use the roads, police support and other city resources for a specified period of time. After the permitted period ends, roads will reopen and we will no longer be able to provide participants with critical course support, including road closures, police and medical coverage, hydrations stations and course markings.

When the course closes at the cutoff time, any remaining participants must move off of the roads and onto a sidewalk. Anyone who decides to utilize the course route before or after the permitted time will not be considered an active participant and must follow pedestrian laws. Participants who do not meet the cutoff time will not receive an official time.

Are walkers allowed in the race?

Yes, however, you must meet the requirements of completing the race in 3 and a half hours or less (by 10:15am).

Are baby joggers or strollers allowed during the race?

No. This is to ensure runner safety and comply with liability insurance policies.

Are pets allowed on the race course?

Pets are not allowed on the race course for the safety of race participants, spectators and the animals.
However, service animals as recognized by the Americans with Disabilities Act (ADA) are permitted on course. Should you decide to run the race with a service animal, please email your information to info@resortraces.com. Runners with ADA service animals will be placed in the last corral behind individual runners for safety purposes.

What kind of hydration / food will be available on the course?

We always provide water at each station and some type of sports drink. A list of hydration station locations can be found on our course webpage.

Can I wear headphones?

It is unsafe to wear headphones while running. Event organizers will not restrict headphone use and leave it up to the athlete on his/ her ability to follow direction while wearing headphone devices. If you do choose to wear headphones please keep the volume level down so you are able to hear and follow the direction of course volunteers. We have a unique course where you MUST listen to volunteers.

Where should I park on race morning? Are shuttles available?

Non-resort guests will park in the Train Lot, located off Route 60 (315 W Main St, White Sulphur Springs, WV 24986). From the Train Lot, participants and spectators will take a shuttle to the North Entrance of the Resort. Participants staying at the resort are encouraged to use either valet or self parking on resort property.

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

If there is inclement weather during the race, it is your responsibility as a race participant to follow instruction from race officials and law enforcement in regards to inclement weather. If you disregard instructions from race officials, you are doing so at your own risk.

Will a gear check be offered?

Gear check will not be offered, and participants are encouraged to leave any non-essential items in their rooms or in their cars.

Where are the best places to see the runners pass by, so I can cheer my runner on?

For all distances we recommend cheering on your runner in front of the resort main circular driveway or at the Start and Finish line by The Greenbrier Tennis Club and Fitness Center.

POST-RACE QUESTIONS

Where can I find my results?

Results will be posted in real time here

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form when it is available so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

Will there be professional photographers and photos for purchase?

Yes! Professional photographers will be on site for the race and will provide photos for purchase. 

Will there be awards?

There will be no results tent at the finish line. Runners will receive a text message with a link to their individual results upon crossing the finish line.

Awards will be presented to the top three overall finishers male and female, and the top three age group finishers male and female in the Half Marathon, 10K and 5k in the following age categories:
19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

What are the age groups for age group awards?

Age groups are as follows: 19 & under; 20-24; 25-29; 30-34; 35-39; 40-44; 45-49; 50-54; 55-59; 60-64; 65-69; 70-up. 

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email  info@resortraces.com if you realize you lost something after the race.

Still have a question?

Send us an email at:  info@resortraces.com