We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.
Not sure how to use the FAQ page?
There are several ways you can find the answer to your question!
Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!
2020 RACE CREDIT
What is race credit?
The race credit you receive is equal to 100% of the price you paid for the 2020 Greenbrier Half Marathon registration and can be used towards registration for the 2021 Greenbrier Half Marathon or any of our other Capstone Races events.
Use the email address you used for 2020 registration & select a distance.
The amount of your race credit will be deducted from your registration total.
There is no need to enter a code, the credit is connected to the email.
What if I used one email for multiple registrations?
All of the credit for each registration will be lumped onto the one email address, used at registration. You can choose how to use that credit and discuss with your other registrant on how they would like to use the credit.
What do I do if my email address has changed since I registered?
We understand there are email address changes. If you need to change your email address, please reach out to us at firstname.lastname@example.org and we will make that change for you.
How do I check if I'm registered?
If you are unsure if you are registered, we ask that you first search your inbox for an email titled “Confirmation: Registration for the 2021 Greenbrier Half Marathon”. If you do not find the email, please go to the “Register” tab and select the “View Participants” link. You will be able to search for your last name and you should show up if you are registered. You need to be signed in to access this information. You must be signed in to see registration.
If you do not have a confirmation email or do not see your name in the registration file, please contact us at email@example.com with your name, email address and distance.
How many participants are allowed in each event?
How many participants are allowed in each event?The race is limited to the first 1,000 participants, regardless of distance.
Will there be shirts for participants?
Yes, all participants will receive a Participant Performance Tee. Please see Race Information for shirt design.
Will there be medals for participants?
Yes, all finishers will receive a beautiful finisher medal! Please see Race Information for medal design.
How can I change my race distance?
You may change your race distance on our website here, until Friday, May 1st at midnight. After that, you must change your race distance in person at packet pick-up. Please note: If you do not change your race distance either online or in person with a Resort Races Collection staff member prior to the race start, you will be disqualified from the event.
We do not charge an administrative fee to change your distance. There is no charge to go down in distance, but if you choose a longer distance, you will need to pay the difference between the distances.
What is your refund policy?
The Greenbrier Half Marathon reserves the right to reject any entry. In light of COVID-19, we have a revised refund policy for 2021.
If you cancel by March 31, 2021 at 11:59 PM, you may receive a refund of your registration minus any taxes, fees or donations. You must email firstname.lastname@example.org to request your cancellation and a refund. Your refund will reflect the method used to originally pay. Example: If you used race credit to pay for registration, your refund will be in race credit.
If the race is cancelled at any time due to COVID-19, runners will receive a refund of their registration and do not need to request a refund via email.
You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number. There are no refunds after the March 31 deadline except in the case of a cancellation due to COVID-19. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are no exceptions!
How can I request a refund for my room booking at The Greenbrier?
If you cancel by March 31, 2021 at 11:59 PM, you will receive a refund for your room booking at The Greenbrier. You must contact the resort directly regarding policy and to request this refund.
What measures is the Greenbrier resort taking in light of COVID-19?
See here for full details on Greenbrier’s COVID-19 Response Plan.
Can I transfer my registration to another person?
Sorry, we do not allow transfers from person to person.
How do I defer my registration to a future event?
In light of COVID-19, we have waived our standard deferral fee. The deferral deadline is 7 days prior to the race – May 1, 2021. Late deferrals will not be accepted. You can find the deferral form here.
Runners who deferred race entries prior to the deadline will have credit applied to their email address.Please note: the amount of credit you receive is equal to the amount you paid at registration (excluding handling fees).
Deferring your race entry does NOT automatically register you for a future event. To use your credit, you must sign up for an upcoming Capstone race using the email address associated with your credit. The credit will automatically be applied at the time of your registration.
What do I need to bring to packet pick-up?
All you will need is a photo ID. If you are picking up for a friend or family member you will need their photo ID (picture of ID is fine).
Can someone else pick up my packet?
Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up. They will need a picture of your photo ID in order to claim your packet (picture of ID is fine).
Can I register at the expo / packet pick-up?
Yes! Please stop by the registration booth or customer service table and we will help you get registered.
Can I register on race day?
Yes, you will be able to register on race day AND at packet pick-up, as well as online up until one hour prior to the race – though you must pick up your bib in time to race! Please note if participant limits have been reached, then packet pick-up and race day registration will not be available
Do you offer a student discount / military discount?
Yes, we offer both a student and military discount. Please email us at email@example.com and we’ll send you a unique code for 10% off your registration. We ask that all students email a valid student ID to receive the code.
Will there be pacers?
We will not offer pacer positions for the 2021 race.
RACE DAY QUESTIONS
Where can I view a map of the course / see the course elevation?
What kind of hydration / food will be available on the course?
We always provide water at each of our aid stations. There is also sports drink and some aid stations may also provide an energy gel or Gu.
Aid Station #1: Half & 10K Mile 1.5
Aid Station #2: Half Mile 4.25
Aid Station #3: Half Mile 6, 10K Mile 3.5
Aid Station #4: Half Mile 7.25, 10K Mile 5, 5K Mile 2
Aid Station #5: Half Mile 9
Aid Station #6: Half Mile 11
Can I wear headphones?
It is unsafe to wear headphones while running. Event organizers will not restrict headphone use and leave it up to the athlete on his/ her ability to follow direction while wearing headphone devices. If you do choose to wear headphones please keep the volume level down so you are able to hear and follow the direction of course volunteers. We have a unique course where you MUST listen to volunteers.
Where should I park on race morning? Are shuttles available?
• Pre-Race: A shuttle will run from runner parking to the Start Line race morning from 5:15am-7:00am
• Post-Race: A shuttle will run from the Finish Line to runner parking post-race from 9:30am-12:00pm
Runners will have their temperature checked before boarding the shuttle. Anyone with a temperature of 100.4 or greater will be denied entrance to the resort and will not be permitted to race.
What is your weather policy?
We will do all we can to make sure The Greenbrier Half Marathon, 10K and 5K are produced as planned, but runner safety is always our top priority. Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials.
If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.
Will a gear check be offered?
Stationary gear check will be available from 5:30 A.M. to 11:30 A.M. next to the start / finish line in the pool house. The race is not responsible or liable for items placed in your bags and left at the bag check.
Where are the best places to see the runners pass by, so I can cheer my runner on?
We always recommend spectating at the start and finish lines! If you are looking for other places to cheer on your runner, please see the Participant Guide when it is released.
Where can I find my results?
Results will be posted in real timehere! You can also view the results after you finish at the Results Table at the Champagne Brunch.
My results were wrong, how do I get them corrected?
If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form below (when available) so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.
Will there be professional photographers and photos for purchase?
Yes! Professional photographers will be on site for the race and will provide photos for purchase.
Will there be awards?
There will be no results tent at the finish line. Runners will receive a text message with a link to their individual results upon crossing the finish line.
Awards will be presented to the top three overall finishers male and female, and the top three age group finishers male and female in the Half Marathon, 10K and 5k in the following age categories:
19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over
What are the age groups for age group awards?
Age groups are as follows: 19 & under; 20-24; 25-29; 30-34; 35-39; 40-44; 45-49; 50-54; 55-59; 60-64; 65-69; 70-up. More information about 2020 age group awards will be announced soon!
Is there a lost & found?
We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email firstname.lastname@example.org if you realize you lost something after the race.