FAQs & Contact Us

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!

Drive-Thru Packet Pick-Up

What is the Drive Thru Packet Pick-Up?

The Drive-Thru Packet Pick-up is for our 2020 Tar Heel 10 Miler participants. This gives them the chance to pick up their swag that they did not receive due to the cancellation of the event.

When is the Drive Thru Packet Pick-Up?

The Drive-Thru Packet Pick-Up for our 2020 Tar Heel 10 Miler participants is Saturday, October 24 and Sunday, October 25 from 8 AM – 6 PM at University Place. Click Here for more details. 

What do I need to bring to the drive thru packet pick-up?

We ask all participants to know their SWAG SIZE and DISTANCE. We will be sending out an email with this information and we recommend having it available on your phone or to print it out. If you are picking up for multiple participants please have that information ready.

We also ask that all of our participants wear a face mask when approaching the drive-thru.

Do I still get the swag if I used my race credit?

Yes, you still get your swag even if you used your race credit. All participants will be able to come pick up their packet.

Will you be mailing swag?

No, we will not mail out any swag.

Where do I reserve my Packet Pick-Up day and time?

Please reserve your time by filling out the Reservation Form before Wednesday, October 21. Click Here to complete the Reservation Form.

RACE CREDIT & CANCELLATION QUESTIONS

Was the 2020 race cancelled?

Yes, the 2020 race was cancelled due the developments of COVID-19 the 2020 Tar Heel 10 Miler set to take place on April 18, 2020 was cancelled. You can view the official cancellation statement here.

How much Race Credit do I have?

You can check the amount of credit associated with your email address here. You will need to sign into your registration account to find this information.

How do I use my race credit?

We awarded credit to the email address you used to register for the 2020 Tar Heel 10 Miler event. For step-by-step instructions and details on how to use your credit visit our Official Race Credit page here.

Or, follow the steps below:

  1. Select the race you want to register on from the Capstone Event Group page.
  2. Use the email address you used for 2020 registration & select a distance
  3. The amount of your race credit will be deducted from your registration total.
    • There is no need to enter a code, the credit is connected to the email.

Can I receive a refund instead of race credit?

No, we will not be issuing refunds. Our refund policy is still in effect during this time.

What if I have $0 of credit?

If you have $0 of credit this most likely means you received a comped entry into the 2020 Tar Heel 10 Miler through the use of credit or a discount code. Our team will reach out to you for more steps on how to get the same entry you received last year within a few days.

What if I used one email for multiple registrations?

All of the credit for each registration will be lumped onto the one email address, used at registration. You can choose how to use that credit and discuss with your other registrant on how they would like to use the credit.

What do I do if my email address has changed since I registered?

We understand there are email address changes. If you need to change your email address, please reach out to us at info@tarheel10miler.com and we will make that change for you.

PRE-RACE QUESTIONS

How do I check if I'm registered?

If you are unsure if you are registered, we ask that you first search your inbox for an email titled “Confirmation: Registration for the 2020 Tar Heel 10-Miler”. If you do not find the email, please go to the “Register” tab and select the “View Participants” link. You will be able to search for your last name and you should show up if you are registered. You need to bed signed in to access this information. You must be signed in to see registration.

If you do not have a confirmation email or do not see your name in the registration file, please contact us at info@tarheel10miler.com with your name, email address and distance.

How can I change my race distance?

Due to the cancellation of the 2020 Tar Heel 10-Miler & Fleet Feet 4 Mile Run we are no longer accepting Change Distance requests. Please note you will receive credit equal to 100% of the amount you paid to register for the 2020 Tar Heel 10-Miler. Our team will email you will further instructions on how to use this credit and how long this credit is active.

For more information on the cancellation and to read our Official Cancellation Statement, please click here.

What is your refund policy?

The Tar Heel 10 Miler reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are no exceptions!

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to next year's event?

Due to the cancellation of the 2020 Tar Heel 10-Miler & Fleet Feet 4 Mile Run we are no longer accepting Deferral requests. Please note you will receive credit equal to 100% of the amount you paid to register for the 2020 Tar Heel 10-Miler. Our team will email you will further instructions on how to use this credit and how long this credit is active.

For more information on the cancellation and to read our Official Cancellation Statement, please click here.

What do I need to bring to packet pick-up?

All you will need is a photo ID.

Can someone else pick up my packet?

Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet.

Can I register at the expo / packet pick-up?

Yes! Please stop by the registration booth or customer service table and we will help you get registered.

Do you offer a student discount / military discount?

Yes! Please email us at info@tarheel10miler.com with proof of enrollment (picture of a current ID works) and we will send you the 10% off discount code. 

Is the course USATF certified?

Yes, the 10 Miler is certified. You can view the certification here: NC15116DF.

Is this course a Boston qualifier?

No, this course is not a Boston Qualifier.

Does the Tar Heel 10 Miler allow elite athlete entries?

Sorry, we do not allow elite entries.

Will there be pacers?

Yes, there will be pacers for the 10-Miler. See below for pacer times (min/mile):

6:00, 6:30, 7:00, 7:30, 8:00, 8:30, 9:00, 9:30, and 10:00

RACE DAY QUESTIONS

Where can I view a map of the course / see the course elevation?

All course maps can be found on our course webpage.

Is there a time limit?

Yes, all participants must complete the race by 10:35 AM (about 15 min/mile).

Can I wear headphones?

It is unsafe to wear headphones while running. Event organizers will not restrict headphone use and leave it up to the athlete on his/her ability to follow direction while wearing headphone devices. If you do choose to wear headphones, please keep the volume level down so you are able to hear and follow the direction of course volunteers.

Can I run with a backpack or hydration pack?

Yes. Please remember that all runner’s are completely responsible for any and all of their belongings. Any belongings shed throughout the course is still the runner’s responsibility.

Are strollers allowed on the course?

Sorry, we do not allow strollers of any type in any of the distances at the Tar Heel 10 Miler. Thanks for understanding!

What kind of hydration / food will be available on the course?

We always provide water at each of our aid stations. There is also usually sports drink and some aid stations may also provide an energy gel or Gu. A more detailed overview of course hydration / food will be available closer to race day.

Where should I park on race morning?

Please view the Official Parking Plan for more information on where to park on race weekend!

What roads will be closed on race day?

Please visit our traffic webpage for more information and road closures and traffic delays.

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

Will a gear check be offered?

Yes. More information on gear check will be available closer to race day.

Is there race day packet pick-up?

There will be NO race day packet pick-up! If you cannot make it to the expo, a friend or family member may pick up your packet for you.

I want to find my runner, is there a live tracking option available?

More information on live tracking will be available closer to race day.

Where are the best places to see the runners pass by, so I can cheer my runner on?

We always recommend spectating at the start and finish lines! If you are looking for other places to cheer on your runner, please see the Participant Guide when it is released.

POST-RACE QUESTIONS

Where can I find my results?

All results can be found on our results webpage.

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form below (when available) so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

Why does my GPS say the course was off?

Our course is USATF certified. Courses Certified by USATF are measured by a proven method that incorporates the calibration of measuring devices against a steel tape and are verified by multiple measurements.

Race courses are measured along a well-defined path called the “SPR”—the Shortest Possible Route that a runner can possibly run. Most runners don’t actually run the SPR, so the distance recorded by their GPS device will usually be longer than the certified length of the course, even though the course was properly measured along the SPR according to USATF rules.

How do I get my photos / where do I get my photos after the race?

All runners will receive an email from our photography partner 7-10 days after the race with a link to view / purchase their photos. You can also find the link to our photos on this webpage.

How are awards determined?

Overall awards will be given to male and female overall winners based on gun time. Age group awards will be given to male and female overall winners based on chip time. Winners must be present to receive their prize; awards will not be mailed out. 

PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall Award or Age Group medals will NOT be mailed out after the event.

What are the age groups for age group awards?

Age group awards will be presented to the the top three finishers male and female in the Tar Heel 10 Miler, Fleet Feet 4 Mile Run, and the Double Down Challenge. The age groups for all distances are shown below:

19 & under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

Award winners will be able to pick up their awards at the Awards Tent in the post-race finish area.

I wasn't / couldn't be present for the awards ceremony, can you mail me my award?

Sorry, we cannot mail awards.

PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall Award or Age Group medals will NOT be mailed out after the event.

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email info@tarheel10miler.com if you realize you lost something after the race.

Still have a question?

Send us an email at: info@tarheel10miler.com