FAQs & Contact Us

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!

The change distance form will be open until 24 hours prior to race day. If you would like to change your distance after that, you will need to visit the customer service table at Packet Pick-Up.

Bib Mailers must change distance prior to 12:00 PM on Friday, March 24 in order to see the change reflected on their bib. Changing your distance after this date will require you to pick up the appropriate bib at Packet Pick-Up.

The deadline to defer your registration for race credit is 11:59 PM on Wednesday, April 12, 2023.


How can I change my race distance?

Runners with bib mailing have until March 24 at 12 PM to change distance. After this deadline, you will still be able to use this form to change distance, but you MUST attend packet pick-up to receive your new bib.

Runners WITHOUT bib mailing have until 24 hours prior to the race to change their distance. After this deadline you will need to make your changes during the expo/packet pick-up at the customer service desk.

To change your distance, please click on the button at the top of this page.

What is your refund policy?

The Tar Heel 10 Miler reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are no exceptions!

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to next year's event?

You can defer your registration for race credit by completing the Deferral Form at the top of this page.

What do I need to bring to packet pick-up?

All you will need is a photo ID.

How do I use my race credit?

Your race credit will be connected to the email address you used to register for the Tar Heel 10 Miler event. Please follow the step below to redeem your credit:

  1. Select the race you want to register on from the Capstone Event Group page.
  2. Use the email address you used for your registration & select a distance
  3. The amount of your race credit will be deducted from your registration total.
    • There is no need to enter a code, the credit is connected to the email.

Can someone else pick up my packet?

Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet.

How do I add bib mailing to my registration?

The deadline to purchase to have your race bib mailed is March 24 at 12 PM!

Can I register at packet pick-up?

Registration will remain open until 1 hour before Packet Pick-Up closes. 

Do you offer a student discount / military discount?

Yes, we offer both a student and military discount. Please email us at info@tarheel10miler.com and we’ll send you a unique code for 10% off your registration. We ask that all students email a valid student ID to receive the code.

Is the course USATF certified?

Yes, the 10 Miler Course Certification is: NC23003NW.

Is this course a Boston qualifier?

No, this course is not a Boston Qualifier.

Does the Tar Heel 10 Miler allow elite athlete entries?

Sorry, we do not allow elite entries.

Will there be pacers?

There will be pacers for the 10-Miler. See below for pacer times (min/mile):

6:30, 7:00, 7:30, 8:00, 8:30, 9:00, 9:30, 10:00, 10:30, 11:00, 12:00, 13:00


Where can I view a map of the course / see the course elevation?

All course maps can be found on our course webpage.

Can I wear headphones?

It is unsafe to wear headphones while running. Event organizers will not restrict headphone use and leave it up to the athlete on his/her ability to follow direction while wearing headphone devices. If you do choose to wear headphones, please keep the volume level down so you are able to hear and follow the direction of course volunteers.

Are pets allowed on course?

Pets are NOT allowed on the race course for the safety of race participants, spectators and the animals.

However, service animals as recognized by the Americans with Disabilities Act (ADA) are permitted on course. Should you decide to run the race with a service animal, please email your information to email. Runners with ADA service animals will be placed in the last corral behind individual runners for safety purposes.

Can I run with a backpack or hydration pack?

Yes. Please remember that all runner’s are completely responsible for any and all of their belongings. Any belongings shed throughout the course is still the runner’s responsibility.

What kind of hydration / food will be available on the course?

We always provide water at each of our aid stations. There will also be sports drink available.

Where should I park on race morning?

Please view the parking page for more information on where to park on race weekend!

What roads will be closed on race day?

Please visit our traffic webpage for more information and road closures and traffic delays.

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

Is there race day packet pick-up?

There will be NO race day packet pick-up! If you cannot make it to the expo, a friend or family member may pick up your packet for you.

I want to find my runner, is there a live tracking option available?

No, we will not have live tracking for this event.

Where are the best places to see the runners pass by, so I can cheer my runner on?

We always recommend spectating at the start and finish lines! We’ll have spectator locations closer to race day. 


Where can I find my results?

All results can be found on our results webpage.

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form below (when available) so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

Why does my GPS say the course was off?

Our course is USATF certified. Courses Certified by USATF are measured by a proven method that incorporates the calibration of measuring devices against a steel tape and are verified by multiple measurements.

Race courses are measured along a well-defined path called the “SPR”—the Shortest Possible Route that a runner can possibly run. Most runners don’t actually run the SPR, so the distance recorded by their GPS device will usually be longer than the certified length of the course, even though the course was properly measured along the SPR according to USATF rules.

How do I get my photos / where do I get my photos after the race?

All runners will receive an email from our photography partner 7-10 days after the race with a link to view / purchase their photos. You can also find the link to our photos on this webpage.

How are awards determined?

Overall awards (medal) will be given to male and female overall winners based on gun time. Age group awards will be given to male and female overall winners based on chip time.

You can pick up your overall award after the race at Customer Service (near Gate 3). If you’re unable to stay, your award will be mailed to you.

What are the age groups for age group awards?

Age group awards will be given to the the top three finishers male and female in the Tar Heel 10 Miler, Fleet Feet 4 Mile Run, and the Double Down Challenge. The age groups for all distances are shown below:

19 & under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

Age group awards will be finalized and mailed to the award winners after the race. Award winners will receive an age group medal.

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email info@tarheel10miler.com if you realize you lost something after the race.

Still have a question?

Send us an email at: info@tarheel10miler.com