Have a question?
We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.
Not sure how to use the FAQ page?
There are several ways you can find the answer to your question!
- Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: race credit, virtual race, refund; etc) and articles will automatically populate for you to click through.
- Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!
Virtual Race
Was the 2021 race converted to virtual?
What are my options for the virtual race?
- Stay in the Classic Virtual race and run the Tar Heel 10 Miler or 4 Mile Run, no action is required. Unless, you want to enhance your experience by adding on the swag and shipping.
- Change your registration over to our Tar Heel Tug of War Team Challenge. You can either join or create a new team to represent a University Fund of your choice.
- Defer your registration for race credit to any Capstone Race in the portfolio. Currently registered runners have already received the difference of their credit from the virtual race price of $25. When you defer your registration you’ll get the remaining credit added to your account.
Please make sure you’ve decided what you want to do and complete form with your decision by March 1. Click here to complete the form.
Can I defer my registration?
Please make sure you’ve decided what you want to do and complete form with your decision by March 1. Click here to complete the form.
What's included in my registration?
- Secure your spot to compete in the Tar Heel Tug of War Team Challenge or run in classic virtual race
- Downloadable bib (not required) and secures
- Access to upload your results and finisher photos
- Downloadable finisher certificate
- Satisfaction that a portion of your registration fee is going to give back to the University
- Access to our sponsor offers
When does the Virtual Race start?
Can I change my distance?
How much does registration cost?
You can customize your experience with any of the following optional add ons
-
- Add on $15 for swag bag to commemorate the experience (Hat, Medal, Bag)
- Add on $10 for swag shipment direct to your door (otherwise swag bags will be available for pickup locally the weekend of April 23rd.)
How do I enhance my virtual run with swag and shipping?
Will you be mailing swag?
Please make sure you add-on swag during your registration. Or, add-on to your registration by completing the form here.
Where do I pick-up my swag? What time?
Where can I find my results?
RACE CREDIT & CONVERSION QUESTIONS
Was the 2021 race cancelled?
How do I use my race credit?
Or, follow the steps below:
- Select the race you want to register on from the Capstone Event Group page.
- Use the email address you used for your registration & select a distance
- The amount of your race credit will be deducted from your registration total.
- There is no need to enter a code, the credit is connected to the email.
Can I receive a refund instead of race credit?
What if I used one email for multiple registrations?
Can I use credit to get race swag and shipping?
What do I do if my email address has changed since I registered?
Have a question?
We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.
Not sure how to use the FAQ page?
There are several ways you can find the answer to your question!
- Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
- Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!
PRE-RACE QUESTIONS
How do I check if I'm registered?
If you do not have a confirmation email or do not see your name in the registration file, please contact us at info@tarheel10miler.com with your name, email address and distance.
How can I change my race distance?
What is your refund policy?
Can I transfer my registration to another person?
How do I defer my registration to next year's event?
What do I need to bring to packet pick-up?
Can someone else pick up my packet?
Can I register at the expo / packet pick-up?
Do you offer a student discount / military discount?
Is the course USATF certified?
Is this course a Boston qualifier?
Does the Tar Heel 10 Miler allow elite athlete entries?
Will there be pacers?
6:00, 6:30, 7:00, 7:30, 8:00, 8:30, 9:00, 9:30, and 10:00
RACE DAY QUESTIONS
Where can I view a map of the course / see the course elevation?
Is there a time limit?
Can I wear headphones?
Can I run with a backpack or hydration pack?
Are strollers allowed on the course?
What kind of hydration / food will be available on the course?
Where should I park on race morning?
What roads will be closed on race day?
What is your weather policy?
Will a gear check be offered?
Is there race day packet pick-up?
I want to find my runner, is there a live tracking option available?
Where are the best places to see the runners pass by, so I can cheer my runner on?
POST-RACE QUESTIONS
Where can I find my results?
My results were wrong, how do I get them corrected?
Why does my GPS say the course was off?
Race courses are measured along a well-defined path called the “SPR”—the Shortest Possible Route that a runner can possibly run. Most runners don’t actually run the SPR, so the distance recorded by their GPS device will usually be longer than the certified length of the course, even though the course was properly measured along the SPR according to USATF rules.
How do I get my photos / where do I get my photos after the race?
How are awards determined?
PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall Award or Age Group medals will NOT be mailed out after the event.
What are the age groups for age group awards?
19 & under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over
Award winners will be able to pick up their awards at the Awards Tent in the post-race finish area.
I wasn't / couldn't be present for the awards ceremony, can you mail me my award?
PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall Award or Age Group medals will NOT be mailed out after the event.