Have a question?
We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.
Not sure how to use the FAQ page?
There are several ways you can find the answer to your question!
- Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
- Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!
PRE-RACE QUESTIONS
How do I check if I'm registered?
If you are unsure if you are registered, we ask that you first search your inbox for an email titled “Confirmation: Registration for the 2020 Tar Heel 10-Miler”. If you do not find the email, please go to the “Register” tab and select the “View Participants” link. You will be able to search for your last name and you should show up if you are registered. You need to bed signed in to access this information. You must be signed in to see registration.
If you do not have a confirmation email or do not see your name in the registration file, please contact us at info@tarheel10miler.com with your name, email address and distance.
How can I change my race distance?
To change your distance, please fill out this form. We do not charge an administrative fee to change your distance. There is no charge to go down in distance, but if you choose a longer distance, you will need to pay the difference between the distances.
What is your refund policy?
The Tar Heel 10 Miler reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are no exceptions!
Can I transfer my registration to another person?
Sorry, we do not allow transfers from person to person.
How do I defer my registration to next year's event?
There is an administrative fee of $20 to defer your registration to next year’s race. You can defer to next year’s event by filling out this form (this form will become available closer to race day).
What do I need to bring to packet pick-up?
All you will need is a photo ID.
Can someone else pick up my packet?
Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up. They will need a picture of your photo ID in order to claim your packet.
Can I register at the expo / packet pick-up?
Yes! Please stop by the registration booth or customer service table and we will help you get registered.
Do you offer a student discount / military discount?
Yes! Please email us at info@tarheel10miler.com with proof of enrollment (picture of a current ID works) and we will send you the 10% off discount code.
Is the course USATF certified?
Yes, the 10 Miler is certified. You can view the certification here: NC15116DF.
Is this course a Boston qualifier?
No, this course is not a Boston Qualifier.
Does the Tar Heel 10 Miler allow elite athlete entries?
Sorry, we do not allow elite entries.
Will there be pacers?
Yes. More information will be available closer to race day!
RACE DAY QUESTIONS
Where can I view a map of the course / see the course elevation?
All course maps can be found on our course webpage.
Is there a time limit?
Yes, participants must maintain a pace of 15 minutes per mile.
Are strollers allowed on the course?
Sorry, we do not allow strollers of any type in any of the distances at the Tar Heel 10 Miler. Thanks for understanding!
What kind of hydration / food will be available on the course?
We always provide water at each of our aid stations. There is also usually sports drink and some aid stations may also provide an energy gel or Gu. A more detailed overview of course hydration / food will be available closer to race day.
Where should I park on race morning?
Please view the Official Parking Plan for more information on where to park on race weekend!
What roads will be closed on race day?
What is your weather policy?
Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.
Will a gear check be offered?
Yes. More information on gear check will be available closer to race day.
Is there race day packet pick-up?
There will be NO race day packet pick-up! If you cannot make it to the expo, a friend or family member may pick up your packet for you.
I want to find my runner, is there a live tracking option available?
More information on live tracking will be available closer to race day.
Where are the best places to see the runners pass by, so I can cheer my runner on?
We always recommend spectating at the start and finish lines! If you are looking for other places to cheer on your runner, please see the Participant Guide when it is released.
POST-RACE QUESTIONS
Where can I find my results?
All results can be found on our results webpage.
My results were wrong, how do I get them corrected?
If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form below (when available) so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.
How do I get my photos / where do I get my photos after the race?
All runners will receive an email from our photography partner 7-10 days after the race with a link to view / purchase their photos. You can also find the link to our photos on this webpage.
How are awards determined?
Overall awards will be given to male and female overall winners based on gun time. Age group awards will be given to male and female overall winners based on chip time. Winners must be present to receive their prize; awards will not be mailed out.
PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall Award or Age Group medals will NOT be mailed out after the event.
What are the age groups for age group awards?
More information will be available closer to race day!
I wasn't / couldn't be present for the awards ceremony, can you mail me my award?
Sorry, we cannot mail awards.
PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall Award or Age Group medals will NOT be mailed out after the event.
Is there a lost & found?
We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email info@tarheel10miler.com if you realize you lost something after the race.