FAQs & Contact Us

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!

PRE-RACE QUESTIONS

How do I check if I'm registered?

Please email info@hamptonsmarathon.com and tell us your first name, last name, and email address you registered with. If you think you are already registered, please check with us first!

How can I change my race distance?

The 2020 Hamptons Change Distance Form will be available closer to race day.

What is your refund policy?

The Hamptons Marathon reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are no exceptions!

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to next year's event?

Per the deferral policy, the last day to defer is 10 days from the event on September 16, 2020 at 11:59 PM.

The 2020 Hamptons Marathon Deferral Form will be available closer to race day.

When is packet pick-up?

2020 packet pick-up dates and times will available closer to race day!

What do I need to bring to packet pick-up?

All you will need is a photo ID.

Can someone else pick up my packet?

Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet.

I bought a parking pass, where do I pick it up?

If you purchased a parking pass, you can pick it up with your packet during any of the packet pick-up times. If you are picking up your packet on race morning – please refer to the email instructions you received during race week. 

Can I register at the expo / packet pick-up?

Yes! Please stop by the registration booth or customer service table and we will help you get registered.

Is the course USATF certified?

Yes, the marathon and half marathon courses are certified.

Hamptons Marathon Certification Number: NY18062JG

Hamptons Half Marathon Certification Number: NY18061JG

Is this course a Boston qualifier?

Yes! This is one of the flattest and fastest Boston qualifiers around!

Hamptons Marathon Certification Number: NY18062JG

Hamptons Half Marathon Certification Number: NY18061JG

Does the Hamptons Marathon & Half allow elite athlete entries?

Sorry, we do not allow elite athlete entries.

Will there be pacers?

Sorry, we do not have any official pacers at the Hamptons Marathon & Half.

RACE DAY QUESTIONS

Where can I view a map of the course / see the course elevation?

All course maps can be found on our courses webpage – click here!

Is there a time limit?

The time limit for the Hamptons Marathon & Half Event is 6 hours. After 6 hours, course support will no longer be available and finishers aren’t guaranteed a time or a medal.

Are strollers allowed on the course?

Sorry, we do not allow strollers of any type in any of the races at the Hamptons Marathon & Half. Thanks for understanding!

What kind of hydration / food will be available on the course?

We always provide water at each of our aid stations. There is also usually sports drink and some aid stations may also provide an energy gel or Gu. A more detailed overview of course hydration / food will be available closer to race day.

Where should I park on race morning?

Please view our parking webpage for more information on where to park on race weekend!

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

Will a gear check be offered?

More detailed information on gear check will be available closer to race day!

Is there race day packet pick-up?

More detailed information on race day packet pick-up will be available closer to race day!

I want to find my runner, is there a live tracking option available?

Information on live tracking will be available closer to race day!

Where are the best places to see the runners pass by, so I can cheer my runner on?

We always recommend spectating at the start and finish lines! If you are looking for other places to cheer on your runner, please see the Participant Guide when it is released.

How do overall awards work?

Overall awards will be presented to the top three finishers male and female in the full marathon, half marathon, and 5K.

PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall and Age Group awards will NOT be mailed out after the event.

How are awards determined?

Overall awards will be given to male and female overall winners based on gun time. Age group awards will be given to male and female overall winners based on chip time. Winners must be present to receive their prize; awards will not be mailed out. 

PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall and Age Group awards will NOT be mailed out after the event.

What are the age groups for age group awards?

Please see the following for age group award breakdown:

19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. Overall and Age Group awards will NOT be mailed out after the event.

POST-RACE QUESTIONS

Where can I find my results?

All results can be found on our results webpage.

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form below (when available) so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

How do I get my photos / where do I get my photos after the race?

All runners will receive an email from our photography partner 7-10 days after the race with a link to view / purchase their photos. You can also find the link to our photos on this webpage.

I wasn't / couldn't be present for the awards ceremony, can you mail me my award?

All awards MUST be picked up at the Awards Table after the race. Awards cannot be mailed.

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email info@hamptonsmarathon.com if you realize you lost something after the race.

Still have a question?

Send us an email at: info@hamptonsmarathon.com