FAQs & Contact Us

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!


How do I check if I'm registered?

If you are unsure if you are registered, we ask that you first search your inbox for an email titled “Confirmation: Registration for the 2020 Charleston Marathon”. If you do not find the email, please go to the “Register” tab and select the “View Participants” link. You will be able to search for your last name and you should show up if you are registered. You need to be signed in to access this information. You must be signed in to see registration.

Search for Registration

If you do not have a confirmation email or do not see your name in the registration file, please contact us at info@charlestonmarathon.com with your name, email address and distance.

How can I change my race distance?

You may change your distance by filling out the change race distance form here. You will have up to 72 hours prior to the event to change your distance online. After this deadline you will need to make your changes during the expo/packet pick-up at the customer service desk.

We do not charge an administrative fee to change your distance. There is no charge to go down in distance, but if you choose a longer distance, you will need to pay the difference between the distances.

What is your refund policy?

The Charleston Marathon reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number.

Entry Fees will only be awarded as race credit if the event were to be cancelled prior to January 16, 2021 due to COVID-19. All fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Event are not refundable for any reason under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellation.

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to a future event?

Step 1: There is an administrative fee of $20 to defer your registration to a future event. The deadline to defer is 7 days before the event – January 9, 2021 at 11:59 PM.  Once you defer your entry, credit will be applied to your email address. Please note the amount of credit you receive is equal to the amount you paid at registration (excluding handling fees). Please complete the deferral form here.

Step 2: Deferring your race entry does NOT automatically register you for a future event. To use your credit, you must sign up for an upcoming Capstone race using the email address associated with your credit. The credit will automatically be applied at the time of your registration.

What do I need to bring to packet pick-up?

All you will need is a photo ID.

Can someone else pick up my packet?

Yes, you can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet.

Can I register at the expo / packet pick-up?

Yes! Please stop by the registration booth or customer service table and we will help you get registered.

Do I qualify for the Bless Your Heart Bonus Bling?

More information about the 2021 Bless Your Heart Bling will be announced closer to race day.

Do you offer a student discount / military discount?

Yes! Please email us at info@charlestonmarathon.com with proof of enrollment (picture of a current ID works) and we will send you the discount code. 

Is the course USATF certified?

Yes, the marathon and half marathon are USATF certified. See the courses certifications numbers below:

USATF Certification – Marathon: SC19005DW

USATF Certification – Half Marathon: SC19004DW

Is this course a Boston qualifier?

Yes, these courses are USATF certified and is a Boston Qualifier.

Does the Charleston Marathon allow elite athlete entries?

Sorry, the Charleston Marathon does not allow elite entries.

Will there be pacers?

We will offer pacers in the following distances and time slots:

Full: 3:15 | 3:30 | 3:45 | 4:00 | 4:15 | 4:30 | 4:45 | 5:00 | 5:15 | 5:30 | Sweeper

Half: 1:30 | 1:45 | 2:00 | 2:15 | 2:30 | 2:45 | 3:00.


Where can I view a map of the course / see the course elevation?

All course maps can be found on our course webpage.

Is there a time limit?

Yes, time limits depend on the distance.  Marathon – 6 hours (1:15pm); Half Marathon – 4 hours (11:30am); 5k & Youth Marathon – no time limit.

Full / Half Time Limit Details: The course has a 6 hour limit. Marathon / half marathon participants must be able to run or speed walk the first 10.3 miles of the course to exit the City of Charleston by 10:00 am – for the marathon you have 2 hours and 45 minutes to exit the city and for the Half Marathon you have 2 hours and 30 minutes to exit the city. This will be strictly enforced by local authorities, for the health and safety of our participants, as the course will then be opened to traffic. Note: All runners must finish the full marathon within the 6 hour time limit in order to receive an official time and a finisher’s medal.

5K & Youth Marathon Time Limit: The 5k & Youth Marathon are family friendly runs and we welcome walkers and runners of all experience levels.

Are strollers allowed on the course?

Sorry, strollers are not allowed in any distance at the Charleston Marathon.

What kind of hydration / food will be available on the course?

We always provide water at each of our aid stations. There is also sports drink and some aid stations may also provide an energy gel or Gu. A more detailed overview of course hydration / food will be available closer to race day.

Where should I park on race morning? Are shuttles available?

Please view our parking webpage for more information on where to park on race weekend.

What roads will be closed on race day?

Please visit our traffic webpage for more information and road closures and traffic delays.

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

Will a gear check be offered?

Yes, but only for marathon and half marathon participants. Participants will receive a gear check tag on their bib as well as a bag to use for gear check at packet pick-up. Runners may check their bag at the gear check area (location will be announced closer to race day). You will need to attach your numbered tag (pulled from the bottom of your race bib) to your bag. The race is not responsible or liable for items placed in your bags and left at the bag check.

Is there race day packet pick-up?

There will be NO race day packet pick-up! If you cannot make it to the expo, a friend or family member may pick up your packet for you with a copy of your photo ID.

I want to find my runner, is there a live tracking option available?

More information on live tracking will be available closer to race day,

Where are the best places to see the runners pass by, so I can cheer my runner on?

We always recommend spectating at the start and finish lines! If you are looking for other places to cheer on your runner, please see the Participant Guide when it is released.

Can I run with my dog or pet?

As much as we love seeing your pets, we ask that you leave your pets at home for this event. NO animals will be allowed on the course for both the safety of our runners and the animals.


Where can I find my results?

All results can be found on our results webpage.

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form below (when available) so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

Why does my GPS say the course was off?

Our course is USATF certified. Courses Certified by USATF are measured by a proven method that incorporates the calibration of measuring devices against a steel tape and are verified by multiple measurements.

Race courses are measured along a well-defined path called the “SPR”—the Shortest Possible Route that a runner can possibly run. Most runners don’t actually run the SPR, so the distance recorded by their GPS device will usually be longer than the certified length of the course, even though the course was properly measured along the SPR according to USATF rules.

How do I get my photos / where do I get my photos after the race?

All runners will receive an email from our photography partner 7-10 days after the race with a link to view / purchase their photos. You can also find the link to our photos on this webpage.

How are awards determined?

Overall awards will be given to male and female overall winners based on gun time. Age group awards will be given to male and female overall winners based on chip time. Winners must be present to receive their prize; awards will not be mailed out. 

PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. If you are local to the area you can pick-up your medal at the ECM office. Overall Award or Age Group medals will NOT be mailed out after the event.

What are the age groups for age group awards?

Age group awards will be presented to the Top 3 finishers male and female in each age group. Please see the following for age group award breakdown:

19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

Winners must be present to receive their prize; awards will not be mailed out. 

PLEASE NOTE: If you are unable to stay for the award ceremony and believe you won an overall award please see the Customer Service Tent race day to ensure you receive the medal. If you are local to the area you can pick-up your medal at the ECM office. Overall Award or Age Group medals will NOT be mailed out after the event.

I wasn't / couldn't be present for the awards ceremony, can you mail me my award?

Sorry, we will not mail awards. If you are local to the area you pick-up your medal at the Engaging Creative Minds office (7301 Rivers Ave #270, North Charleston, SC 29406).

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email info@charlestonmarathon.com if you realize you lost something after the race.

Still have a question?

Send us an email at: info@charlestonmarathon.com