FAQs & Contact Us

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!

QUICK LINKS

If you would like to change your distance, please complete the form above.  The change distance form will close one hour before the end of packet pick-up on Friday, January 19, 2024.

Bib Mailers, if you change your distance after the bib mailing deadline of Friday, 12/15, you will need to attend packet pick-up to receive the correct bib.

We do not charge a fee for you to change your distance. If you increase your distance, you will be charged the price difference. If you decrease your distance, you will not receive a credit for the price difference.

The deferral deadline is Wednesday, January 10, 2024 at 11:59 ET. No exceptions will be made.

If you choose to defer your registration, you will receive credit for the amount you paid at registration (minus handling fees). Your credit will expire one year after the date you completed the deferral form. You will not automatically be registered for the following year’s event.

PRE-RACE QUESTIONS

How can I change my race distance?

If you would like to change your distance, you can do so using the change distance form above.

What is your refund policy?

The PNC Bank Charleston Half Marathon reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number.

Entry Fees will only be awarded as race credit if the event were to be canceled prior to January 20, 2024. All fees and associated costs (including optional product purchases, spectator tickets, and donations), paid in registration for this Event are not refundable for any reason under any circumstances, including but not limited to injury, a scheduling conflict, and/or event cancellation.

If you are unable to attend the race, you can defer your registration for credit towards a future Capstone race.

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to a future event?

You can defer your entry for race credit until 11:59 ET on Wednesday, January 10, 2024 using the deferral form listed on the top of the FAQ page.

What is the Bib Mailing Add-On?

Bib mailing allows you to skip the hassle and lines at packet pick-up and have your bib mailed directly to your door! ONLY bibs will be mailed! You will pick up your shirt AFTER the race.

What do I need to bring to packet pick-up?

You will need a photo ID to pick up your bib.

I can't make it to packet pick-up. What are my options?

You can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet.

Can I register at packet pick-up?

Yes! Equipment will not be available on-site, but you can use your smartphone to register, then pick up your race package.

Registration will close one hour before the end of packet pick-up on Friday, January 19.

Do you offer a student discount / military discount?

Yes, we offer both a student and military discount. Please email us at info@charlestonhalfmarathon.com and we’ll send you a unique code for 10% off your registration. We ask that all students email a valid student ID to receive the code.

How can I volunteer for the race?

We love our volunteers! If you would like to volunteer, please sign up on our volunteer page. 

If you are interested in volunteering as a group, please contact volunteer@capstoneraces.com for details on how to get involved.

Is the course USATF certified?

Yes, the course is USATF certified. The certification numbers are:

  • Half Marathon: SC23013JK
  • 5k:  SC23010JK

Is this course a Boston qualifier?

No, the PNC Bank Charleston Half Marathon is not a Boston Qualifier.

Does the PNC Bank Charleston Half Marathon allow elite athlete entries?

There is no prize money offered for the PNC  Charleston Half Marathon. Qualified elite athletes can receive a comped race entry. Runners must have proof of their time. All results must be officially timed and within the past year. We will not accept virtual race results for elite entry.

Half Marathon – Men: 1:13:00

Half Marathon – Women: 1:25:00

Will there be pacers?

We plan to offer the following pace groups for the half marathon:

1:30 | 1:45 | 2:00 | 2:15 | 2:30 | 2:45 | 3:00

RACE DAY QUESTIONS

Where can I view a map of the course / see the course elevation?

To view the course map, please click here

Is there a time limit?

The time limit for the half marathon is 3:15, which is a 15-minute mile pace. The cutoff time is determined by our event permit, which permits us to use the roads, police support and other city resources for a specified period of time. After the permitted period ends, roads will reopen and we will no longer be able to provide participants with critical course support, including road closures, police and medical coverage, hydrations stations and course markings.

When the course closes at the cutoff time, any remaining participants must move off of the roads and onto a sidewalk. Anyone who decides to utilize the course route before or after the permitted time will not be considered an active participant and must follow pedestrian laws. Participants who do not meet the cutoff time will not receive an official time

The time limit for the 5K 0:50, which is a 16-minute mile pace. The cutoff time is determined by our event permit, which permits us to use the roads, police support and other city resources for a specified period of time. After the permitted period ends, roads will reopen and we will no longer be able to provide participants with critical course support, including road closures, police and medical coverage, hydrations stations and course markings.

When the course closes at the cutoff time, any remaining participants must move off of the roads and onto a sidewalk. Anyone who decides to utilize the course route before or after the permitted time will not be considered an active participant and must follow pedestrian laws. Participants who do not meet the cutoff time will not receive an official time.

Are strollers allowed on the course?

Sorry, strollers are not allowed in any distance.

What kind of hydration / food will be available on the course?

We provide water and Gatorade at each aid station. For the half marathon, we will have Gu at mile 8. For more information, please see the Athlete Guide. 

Where should I park on race morning?

For more information about parking, check out the parking page here.

What roads will be closed on race day?

For more information about road closures, check out the road closures page here.

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

It is your responsibility as a race participant to follow instruction from race officials and law enforcement in regards to inclement weather. If you disregard instructions from race officials, you are doing so at your own risk.

Will a gear check be offered?

Yes, gear check will be offered on race morning.

It will be located near the start line outside of Burke High School from 6:00 AM to 6:45 AM.  Gear check will close promptly at 6:45 AM for ALL distances, including the 5k.

Gear check bags will be available for pick-up at the finish line after the race from 8:00 AM – 12:00 PM.

Is there race day packet pick-up?

There will be NO race day packet pick-up! If you cannot make it to Packet Pick-Up, a friend or family member may pick up your packet for you with a copy of your photo ID.

I want to find my runner, is there a live tracking option available?

Live tracking will not be available.  

Where are the best places to see the runners pass by, so I can cheer my runner on?

Please check out the course pages and click on the PDF Course Maps to see recommended spectator locations. 

Can I run with my dog or pet?

As much as we love seeing your pets, we ask that you leave your pets at home for this event. NO animals will be allowed on the course for both the safety of our runners and the animals.

POST-RACE QUESTIONS

Where can I find my results?

All results can be found on our results webpage.

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form, so we can correct it! The form will be posted after the race. 

If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

Why does my GPS say the course was off?

Our course is USATF certified. Courses Certified by USATF are measured by a proven method that incorporates the calibration of measuring devices against a steel tape and are verified by multiple measurements.

Race courses are measured along a well-defined path called the “SPR”—the Shortest Possible Route that a runner can possibly run. Most runners don’t actually run the SPR, so the distance recorded by their GPS device will usually be longer than the certified length of the course, even though the course was properly measured along the SPR according to USATF rules.

How do I get my photos / where do I get my photos after the race?

All runners will receive an email from our photography partner 7-10 days after the race with a link to view / purchase their photos. You can also find the link to our photos on this webpage.

How are awards determined?

Overall awards will be given to male and female overall winners based on gun time. Age group awards will be given to male and female overall winners based on chip time.

Awards will not be given out for the Youth Run.

Overall awards will be available for pick-up at the post-race party. If you are unable to pick up your overall award after the race, your award will be mailed.

Age group awards will be mailed after the race.

What are the age groups for age group awards?

Age group awards will be presented to the Top 3 finishers male and female in each age group for the half marathon and 5k. Please see the following for age group award breakdown:

19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

Age group awards will be mailed approximately two weeks after the race. They will NOT be available for pick-up at the post-race party. 

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email info@charlestonhalfmarathon.com if you realize you lost something after the race.

Still have a question?

Send us an email at: info@charlestonhalfmarathon.com