FAQs & Contact Us

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!

QUICK LINKS

CHANGE DISTANCE FORM

The change distance form will be open until 24 hours prior to race day. If you would like to change your distance after that, you will need to visit the customer service table at Packet Pick-Up.

Bib Mailers must change distance prior to 12:00 PM on Friday, December 16 in order to see the change reflected on their bib. Changing your distance after this date will require you to pick up the appropriate bib at Packet Pick-Up.

DEFERRAL FORM

The deadline to defer your registration for race credit is 12:00pm on Wednesday, January 4, 2023.

PRE-RACE QUESTIONS

How can I change my race distance?

If you would like to change your distance, you can do so using the change distance form at the top of this page.

What is your refund policy?

The PNC Bank Charleston Half Marathon reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number.

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to a future event?

You can defer your entry for race credit until noon on Wednesday, January 4 using the deferral form listed on the top of the FAQ page.

What is the Bib Mailing Add-On?

Bib mailing allows you to skip the hassle and lines at the Health & Wellness Expo and have your bib mailed directly to your door!

If you would like to add on bib mailing, you may do so here.

What do I need to bring to packet pick-up?

You will need a photo ID to pick up your bib.

I can't make it to the Expo. What are my options?

You can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet.

Can I register at the expo / packet pick-up?

Yes! Equipment will not be available on-site, but you can use your smartphone to register, then pick up your race package.

Do I qualify for the Bless Your Heart Bonus Bling?

Participants must be registered for both the 2023 PNC Bank Charleston Half Marathon event and the 2023 Myrtle Beach Marathon event to qualify. Please see the Bless Your Heart Bling page for details.

Do you offer a student discount / military discount?

Yes, we offer both a student and military discount. Please email us at info@charlestonhalfmarathon.com and we’ll send you a unique code for 10% off your registration. We ask that all students email a valid student ID to receive the code.

How can I volunteer for the race?

You can sign up to volunteer on this page. If you are interested in volunteering as a group, please contact volunteer@capstoneraces.com for details on how to get involved.

Is the course USATF certified?

The Half Marathon and the 5k courses are USATF certified.

USATF Certification

  • Half Marathon: SC21011BW
  • 5k: SC22045BW

Is this course a Boston qualifier?

No, the PNC Bank Charleston Half Marathon is not a Boston Qualifier.

Does the PNC Bank Charleston Half Marathon allow elite athlete entries?

There is no prize money offered for the Charleston Half Marathon. Qualified elite athletes can receive a comped race entry. Runners must have proof of their time. All results must be officially timed and within the past year. We will not accept virtual race results for elite entry.

Half Marathon – Men: 1:13:00

Half Marathon – Women: 1:25:00

Will there be pacers?

We plan to offer the following pace groups for the half marathon:

1:30 | 1:45 | 2:00 | 2:15 | 2:30 | 2:45 | 3:00

RACE DAY QUESTIONS

Where can I view a map of the course / see the course elevation?

To view the course map, please click here. 

Is there a time limit?

Half: The course has a 3.5 hour limit. Half Marathon participants must be able to run or speed walk the first 10.8 miles of the course to exit the City of Charleston by 10:00 am (2 hours and 30 minutes). This will be strictly enforced by local authorities, for the health and safety of our participants, as the course will then be opened to traffic.

5K & Youth Marathon Time Limit: The 5k has a one hour time limit.

Are strollers allowed on the course?

Sorry, strollers are not allowed in any distance at the PNC Bank Charleston Marathon.

What kind of hydration / food will be available on the course?

We always provide water at each of our aid stations. There is also sports drink and some aid stations may also provide an energy gel or Gu. A more detailed overview of course hydration / food is available for each distance on their respective pages.

Where should I park on race morning? Are shuttles available?

Please see our Parking & Shuttle page for more information.

What roads will be closed on race day?

Road closure information is available here. 

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

Will a gear check be offered?

Gear check will be offered for Half Marathon participants only.

Gear check vehicles will be organized by bib number and will be available for for gear drop off race morning near the starting line. The vehicles will transport runner gear to the finish line festival for pick-up after the race.

Is there race day packet pick-up?

There will be NO race day packet pick-up! If you cannot make it to the expo, a friend or family member may pick up your packet for you with a copy of your photo ID.

I want to find my runner, is there a live tracking option available?

Live tracking will not be available.  

Where are the best places to see the runners pass by, so I can cheer my runner on?

We always recommend spectating at the start and finish lines! If you are looking for other places to cheer on your runner, please see the Athlete Guide.

Can I run with my dog or pet?

As much as we love seeing your pets, we ask that you leave your pets at home for this event. NO animals will be allowed on the course for both the safety of our runners and the animals.

POST-RACE QUESTIONS

Where can I find my results?

All results can be found on our results webpage.

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form, so we can correct it! The form will be posted after the race. 

If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

Why does my GPS say the course was off?

Our course is USATF certified. Courses Certified by USATF are measured by a proven method that incorporates the calibration of measuring devices against a steel tape and are verified by multiple measurements.

Race courses are measured along a well-defined path called the “SPR”—the Shortest Possible Route that a runner can possibly run. Most runners don’t actually run the SPR, so the distance recorded by their GPS device will usually be longer than the certified length of the course, even though the course was properly measured along the SPR according to USATF rules.

How do I get my photos / where do I get my photos after the race?

All runners will receive an email from our photography partner 7-10 days after the race with a link to view / purchase their photos. You can also find the link to our photos on this webpage.

How are awards determined?

Overall awards will be given to male and female overall winners based on gun time. Age group awards will be given to male and female overall winners based on chip time.

Awards will not be given out for the Youth Run.

Winners must be present to receive their prize; awards will not be mailed out. 

What are the age groups for age group awards?

Age group awards will be presented to the Top 3 finishers male and female in each age group for the half marathon and 5k. Please see the following for age group award breakdown:

19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

Winners must be present to receive their prize; awards will not be mailed out. 

I wasn't / couldn't be present for the awards ceremony, can you mail me my award?

Sorry, we will not mail awards.

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email info@charlestonhalfmarathon.com if you realize you lost something after the race.

Still have a question?

Send us an email at: info@charlestonhalfmarathon.com