FAQs & Contact Us

Have a question?

We are here to help!  But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

  1. Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: defer, change distance, packet pick-up, pacer) and articles will automatically populate for you to click through.
  2. Use the sections – Pre-Race Questions, Race Day Questions, Post-Race Questions – to find your answer. Once you find the question you are looking for, click the question to open the answer!

QUICK LINKS

PRE-RACE QUESTIONS

How do I check if I'm registered?

Click here to visit our participant page and see if you are registered.

How can I change my race distance?

More information on the 2023 race coming soon!

What is your refund policy?

The Charleston Half Marathon reserves the right to reject any entry. Also, we adhere to the standard running industry policy. All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – if you do, this will result in your disqualification as well as the runner who uses your race number.

Can I transfer my registration to another person?

Sorry, we do not allow transfers from person to person.

How do I defer my registration to a future event?

More information on the 2023 race coming soon!

What is the Bib Mailing Add-On?

Bib mailing allows you to skip the hassle and lines at the Health & Wellness Expo and have your bib mailed directly to your door!

More information on bib mailing coming soon!

What do I need to bring to packet pick-up?

You will need a photo ID to pick up your bib.

I can't make it to the Expo. What are my options?

You can have someone else pick up your packet if you are unable to make it the expo / packet pick-up.  They will need a picture of your photo ID in order to claim your packet.

More information on Packet Pick-Up coming soon!

Can I register at the expo / packet pick-up?

Yes! Equipment will not be available on-site, but you can use your smartphone to register, then pick up your race package.

Do I qualify for the Bless Your Heart Bonus Bling?

Participants must be registered for both the 2023 Charleston Half Marathon event and the 2023 Myrtle Beach Marathon event to qualify. Please see the Bless Your Heart Bling page for details.

Do you offer a student discount / military discount?

Yes, we offer both a student and military discount. Please email us at info@charlestonhalfmarathon.com and we’ll send you a unique code for 10% off your registration. We ask that all students email a valid student ID to receive the code.

How can I volunteer for the race?

You can sign up to volunteer on this page. If you are interested in volunteering as a group, please contact volunteer@capstoneraces.com for details on how to get involved.

Is the course USATF certified?

More information on the 2023 courses will be available closer to race day.

The 2020 half marathon were USATF certified. See the courses certifications numbers below:

USATF Certification – Half Marathon: SC19004DW

Is this course a Boston qualifier?

Yes, these courses are USATF certified and is a Boston Qualifier.

Does the Charleston Half Marathon allow elite athlete entries?

Sorry, the Charleston Half Marathon does not allow elite entries.

Will there be pacers?

More information on pacers coming soon!

RACE DAY QUESTIONS

Where can I view a map of the course / see the course elevation?

More information on the 2023 maps coming soon!

Is there a time limit?

More information on 2023 time limits coming soon!

Are strollers allowed on the course?

Sorry, strollers are not allowed in any distance at the Charleston Marathon.

What kind of hydration / food will be available on the course?

We always provide water at each of our aid stations. There is also sports drink and some aid stations may also provide an energy gel or Gu. A more detailed overview of course hydration / food is available for each distance on their respective pages.

Where should I park on race morning? Are shuttles available?

Please see our Parking & Shuttle page for more information.

What roads will be closed on race day?

More information on road closures will be available closer to race day.

What is your weather policy?

Races are held, rain or shine, unless we determine that conditions are too dangerous. This will be based on a prudent decision made on race weekend or race day by Race Officials and local law enforcement officials. If the race is cancelled due to inclement weather there will be neither refunds nor transfers. This position is consistent with USA Track & Field recommendations and with the protocol of sharing the risks associated with the sport of running. In the event of inclement weather or unforeseen circumstances, Capstone Event Group reserves the right to alter, cancel or eliminate any/all portions of the race.

Will a gear check be offered?

More information on gear check coming soon!

Is there race day packet pick-up?

There will be NO race day packet pick-up! If you cannot make it to the expo, a friend or family member may pick up your packet for you with a copy of your photo ID.

I want to find my runner, is there a live tracking option available?

More information on live tracking will be available closer to race day,

Where are the best places to see the runners pass by, so I can cheer my runner on?

We always recommend spectating at the start and finish lines! If you are looking for other places to cheer on your runner, please see the Participant Guide when it is released.

Can I run with my dog or pet?

As much as we love seeing your pets, we ask that you leave your pets at home for this event. NO animals will be allowed on the course for both the safety of our runners and the animals.

POST-RACE QUESTIONS

Where can I find my results?

All results can be found on our results webpage.

My results were wrong, how do I get them corrected?

If there is anything wrong with your result, such as a missing time, incorrect age, gender, etc., please complete the Results Correction form below (when available) so we can correct it! Don’t worry, we have an official, accurate time for every runner. If your results are not displaying properly, we will get it fixed and updated as quickly as possible.

Why does my GPS say the course was off?

Our course is USATF certified. Courses Certified by USATF are measured by a proven method that incorporates the calibration of measuring devices against a steel tape and are verified by multiple measurements.

Race courses are measured along a well-defined path called the “SPR”—the Shortest Possible Route that a runner can possibly run. Most runners don’t actually run the SPR, so the distance recorded by their GPS device will usually be longer than the certified length of the course, even though the course was properly measured along the SPR according to USATF rules.

How do I get my photos / where do I get my photos after the race?

All runners will receive an email from our photography partner 7-10 days after the race with a link to view / purchase their photos. You can also find the link to our photos on this webpage.

How are awards determined?

Overall awards will be given to male and female overall winners based on gun time. Age group awards will be given to male and female overall winners based on chip time. Winners must be present to receive their prize; awards will not be mailed out. 

What are the age groups for age group awards?

Age group awards will be presented to the Top 3 finishers male and female in each age group. Please see the following for age group award breakdown:

19 and under, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75 & over

Winners must be present to receive their prize; awards will not be mailed out. 

I wasn't / couldn't be present for the awards ceremony, can you mail me my award?

Sorry, we will not mail awards.

Is there a lost & found?

We encourage anyone who finds something on the course or in Runners’ Village to bring lost items to the Customer Service Tent. If you lose something during the race, please check with the Customer Service Tent for the item. You can also email info@charlestonhalfmarathon.com if you realize you lost something after the race.

Still have a question?

Send us an email at: info@charlestonhalfmarathon.com