FAQs - Capstone Event Group

Have a question?

We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: refunds, virtual race results, swag, deferral, etc.) and articles will automatically populate for you to click through.
Once you find the question you are looking for, click the question to open the answer!

GENERAL FAQs

Why is Bay to Breakers going virtual?

Following further discussions with the City and County of San Francisco surrounding the escalating COVID-19 outbreak, we have made the decision to make the 2020 Bay to Breakers race virtual. The health and safety of our participants, staff, volunteers and all San Franciscans is our utmost priority. Though we will not be not meeting in-person this year with your help we can keep the Bay to Breakers tradition alive virtually.

All existing 2020 Bay to Breakers registrations are automatically registered for the virtual race. No action is needed on your part.

Do I need to register for the virtual race?

If you registered for the 2020 Bay to Breakers race your registration for the 2020 event will be transferred to virtual.

New to the Bay to Breakers craziness? You will need to register for the virtual race by clicking the ‘Register’ button above.

Do I have to run in the virtual race to get the swag?

Yes, only virtual race participants will receive the bib, medal, shirt or tank and the additional hoodie. We will not be selling merchandise outside of the virtual race registration.

When does the virtual race start?

The virtual race will start September 20 at 8:00 AM PT and will run until October 2 at 8:00 AM PT. You will have 12 full days to register, upload your results and embrace the Bay to Breakers experience. Our registration and results forms will close on October 2 at 8:00 AM PT.

Will I still get my swag if I run virtually?

Yes, you will still receive the shirt/tank, medal, and bib – plus an exclusive finisher hoodie to commemorate your commitment to keeping the Bay to Breakers tradition alive. Shipments will start the week of September 20 with all orders arriving by October 16.

Can I change my shirt size?

Yes, you can edit your swag sizing and mailing address on your registration. Please follow the steps below to update your registration:

Log in to your EnMotive account via https://baytobreakers.enmotive.com/
Click ‘My Account’ in the upper right corner of the screen
Scroll to your 2020 Virtual Bay to Breakers race registration
Click the ‘Actions’ drop down menu
Click ‘View Registration’
Click ‘Edit’ next to your hoodie size, then shirt, tank and mailing address
Update and save!

Do I need to confirm my mailing/shipping address?

Yes, you can update this information by following the steps below:

Log in to your EnMotive account via https://baytobreakers.enmotive.com/
Click ‘My Account’ in the upper right corner of the screen
Scroll to your 2020 Virtual Bay to Breakers race registration
Click the ‘Actions’ drop down menu
Click ‘View Registration’
Click ‘Edit’ next to your hoodie size, then shirt, tank and mailing address
Update and save!

Do you ship internationally?

Unfortunately shipping is only available to the 48 continental US States. If your shipping address is ineligible, you will be cancelled, refunded and contacted.

Why can't I run if I reside in Hawaii, Alaska or live Internationally?

Our fulfillment partner is restricted to the continental 48 states so we are unable to host runners who live internationally or in Hawaii and Alaska.

What do I do if I don’t want to run virtual?

Our deferral deadline – July 10, 2020 at 9 AM – has passed. We are no longer accepting deferrals for any reason.

When is the deadline to defer my registration?

The deferral deadline was July 10 at 9:00 AM PT. We are no longer accepting deferrals to the 2021 or 2022 race.

What distance can I run?

The 12k Runner is the only distance available for this virtual race. The Breakers Bonus and Centipede options are no longer available for 2020.

Can I run the Centipede Race or Breakers Bonus?

No, the Centipede Race and the Breakers Bonus will not be distance options for the Virtual Race. Anyone who originally registered for the Centipede Race or Breakers Bonus will be refunded within 5-10 business days. We encourage all participants in this distance to run the Bay to Breakers Virtual Race.

Where can I run?

You can run wherever. The beauty of a virtual race is you can create your own course – we recommend something that’ll shock the neighbors.

RESULTS

Will there be age group or overall awards?

There will be no age group or overall awards for the virtual race.

Do I need to submit results to receive the swag?

Yes, if you have any issues uploading your results starting September 20, please let us know and we will make sure you receive your swag.

When do I need to complete my run?

You’ll need to upload your time by October 2 at 8:00 AM. The registration and results forms will close October 2 at 8:00 AM. Please make sure you get your results submitted by the deadline.

How do I track my distance and time?

You can track your distance and time using a fitness watch, stopwatch or using an app on your phone – Strava, Under Armour, Google Fit or Apple Health.

If you don’t run with a phone or fitness watch we recommend mapping out your course beforehand to get a good idea of your mileage and then use a watch to time yourself.

How do I upload my results?

We will be accepting your official results anytime between September 20 – October 2. More information on how to upload your results will be available closer to September 20!

REFUNDS

I received a refund. Am I still in the virtual race?

Yes, if you did not defer your registration you are still registered for the virtual race. The refund you received is for an add-on purchase for either – bib mailing, Breakers Bonus, VIP Upgrade or the iTab engraving.

We are refunding all add-on purchases for our 2020 participants. As long as you DID NOT defer your registration you are still registered for the virtual race.

I paid more than the refund I received. Where's the rest of my registration fee?

The refund you received is for an add-on purchases you made for either – bib delivery, Breakers Bonus, VIP Upgrade or iTab engraving. We are only able to refund add-on purchases not the registration amount.

Can I get a refund for my registration?

We are unable to refund your registration fee; however, we will be refunding all add-on purchases – packet mailing, iTab engraving, VIP Upgrade and the Breakers Bonus.

Bay to Breakers adheres to the standard running industry policy: All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – doing so could result in your disqualification as well as the runner using your race number. The entry fee for this year’s event will NOT transfer to next year’s event, no exceptions. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are NO exceptions.

Click Here to View Our Fee Refund Policy

When should I expect my add-on purchase refund?

We will be refunding add-on purchases like packet mailing, iTab engraving, VIP Upgrade and the Breakers Bonus. This refund will be processed within 5-10 business days.

Have a question?

We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: refunds, packet pick-up, race day transportation, corrals, etc.) and articles will automatically populate for you to click through.
Once you find the question you are looking for, click the question to open the answer!

RACE FAQs

When is the 2020 race?

Following further discussions with the City and County of San Francisco surrounding the escalating COVID-19 outbreak, we have made the decision to reschedule Bay to Breakers to September 20, 2020. The health and safety of our participants, staff and volunteers is our utmost priority, and we are grateful to the City for their flexibility and assistance in selecting this new date to ensure this legacy event takes place for the 109th consecutive year.

All existing 2020 Bay to Breakers registrations will be automatically transferred for the new date. No action is needed on your part.

When does registration open?

Registration opened on Wednesday, October 30, 2019!

Can I get a refund for my registration?

However, if you are unable to attend this year’s event, you can defer your entry to next year’s race at BayToBreakers.com/Defer.

What is the status of the 2020 race due to the coronavirus outbreak?

All existing 2020 Bay to Breakers registrations will automatically transferred for the new date. No action is needed on your part.

Refunds will not be offered. If you are unable to make the new date, you have the option to defer your 2020 registration to the 2021 race. Full details on this process can be found at BayToBreakers.com/Defer.

For full details, please visit BayToBreakers.com/Statement

What corral should I choose to start the race?

We offer 10 different starting corrals for participants to choose from, each based on the pace they plan to take on the course. The corral choices are:

SEEDED*: Sub- 6 minutes per mile pace
SUB-SEEDED*: 6-7 minutes per mile pace
CORRAL A: 7-8 minutes per mile pace
CORRAL B: 8-9 minutes per mile pace
CORRAL C: 9-10 minutes per mile pace
*Must provide link to race results verifying your pace

CORRAL D: 10-11 minutes per mile pace
CORRAL E: 11-12 minutes per mile pace
CORRAL F: 12+ minutes per mile pace
CORRAL G: Walkers

What is the deadline for the mail packet?

The deadline for mailed race packets is August 21, 2020. Mail packets will be sent out approximately two weeks before the race.

I’ve already registered, can I upgrade to the Breakers Bonus?

Yes! You can make changes to your original order by logging in with your email at BayToBreakers.com/Change

The deadline to change your distance and/or add mail delivery to your registration is August 21, 2020.

I’ve already registered, can I upgrade to VIP or add mail packet to my registration?

Yes! You can make changes to your original order by logging in with your email at BayToBreakers.com/Change

When and where do I pick up my packet?

Runners will be able to pick up their packets at the 2020 Health & Wellness Expo!

Location
Pier 35 is located on The Embarcadero at Bay Street, along the northeast waterfront between The Ferry Building and Fisherman’s Wharf.

Pier 35
1454 The Embarcadero
San Francisco, CA 94133

Dates and Times
Friday, September 18: 11:00 am to 7:00 pm
Saturday, September 19: 9:00 am to 5:00 pm

What is the parking situation at Pier 35?

There is no main parking lot for Pier 35, and we have recommend booking convenient and affordable parking in advance through Spot Hero, the nation’s leading parking reservation app.

To reserve your parking spot for the Health & Wellness Expo, visit the Pier 35 SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

New to SpotHero? Download the SpotHero iPhone | Android app.

There are additional parking structures at Pier 39 (Embarcadero & Beach St.) as well as the Northpoint Centre Shopping Center (Bay St. & Powell St.).

Can someone else pick up my packet?

Yes, someone else can pick up your packet as long as they have a copy of your ID and order number.

If I purchased the mail option, when should I expect my bib? What comes with it?

The race bibs will be mailed approximately two weeks prior to race day! Runners must pick up their shirts during the Finish Line Festival at the customer service tent. Only the race bib will be sent in the mail.

When is the last day to register?

Registration opened on October 30 and remain open online until Thursday, September 17. In-person late registration will be available at the Health & Wellness Expo September 18-19.

Will transportation be available to and from the race?

You can relax in top-of-the-line vehicles to comfortably get you around on race day shuttles for complete round-trip service from one of their three pick up locations around the Bay Area or utilize their express service back to the starting area or BART from the Finish Line Festival.

You will also be able to purchase Muni passes through the Bay to Breakers registration platform that will good for all of race day on all lines except cable car.

BART and Caltrans passes must be purchased through those respective agencies.

More info can be found here.

Is there a military, veteran or first responder discount?

Bay to Breakers is proud to offer an exclusive discount to active military, veterans, first responders and their family members. Email us at info@baytobreakers.com with a picture of your ID to receive the discount code.

When does the race start?

The 109th Bay to Breakers will start at 8am. We recommend getting to your corrals at least 45 minutes before your scheduled start time.

When does my corral start?

Seeded Division: 8:00 AM
Sub-Seeded Division: 8:02 AM
Corral A: 8:05 AM
Corral B: 8:10 AM
Corral C: 8:20 AM
Corral D: 8:30 AM
Corral E: 8:40 AM
Corral F: 8:45 AM
Corral G: 8:50 AM
Corral H: 8:55 AM

Where is my corral entrance located?

Please see map below:

Are bags allowed on the race course?

Due to heightened security procedures, bags, backpacks and containers are banned from the Bay to Breakers race course, unless they are clear and are no larger than 8.5”x11”x4”. Participants will not be allowed to enter the starting area, race course or Finish Line Festival with any bag that does not conform to these rules. Any bag that does not conform to this rule will be searched, and the runner will be asked to leave the course. Participants will be able to purchase a bag that conforms to these rules at the Health & Wellness Expo on Friday, September 18 and Saturday, September 19.

Running belts and fanny packs are allowed on the race course. As a general rule, anything that can be put over the shoulder (such as Camelbacks or hydration vests) are not allowed on the race course.

Is alcohol or other substances allowed on the race course?

Absolutely not. All alcohol and other illicit substances will be removed from the race course immediately. The person with the item will be ejected from the event and is subject to arrest.

Which roads will be closed on race day?

Please be aware a large number of city and park roads will be closure for the race. Please click HERE to reference all closures and times.

Note the only north-south crossover points are at the Embarcadero & Howard St in SOMA and Crossover Dr. in Golden Gate Park

Can I wear a costume on race day?

Yes! One of the great traditions of Bay to Breakers is the expression of our runners through costumes!

However, Bay to Breakers has a no-tolerance policy for racist, inappropriate, unsafe or otherwise offensive costumes, or activity, of any kind. We work directly with the City of San Francisco, governing bodies and on-site police to ensure a safe and non-discriminatory environment for our participants and spectators. Bay to Breakers reserves the right to remove any persons in violation of this policy from the course during the event.

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Can I run the race without registering?

Any person not properly displaying a properly authorized and issued bib will be directed to leave the course.

Is there an age minimum to run?

Children three and older must register for the race. Children two and under are free.

Are strollers allowed on the course?

Strollers are not permitted on the race course. Based on USA Track and Field Competition Rules and the Bay to Breakers Rules of Competition, no baby joggers, baby strollers, skate boards, roller blades, unauthorized bicycles or any other wheeled device will be permitted on the course.

Are wheelchairs allowed on the course?

Authorized and registered competitive wheelchair participants are encouraged to participate! For more information on ADA access at the Finish Line Festival please contact info@baytobreakers.com.

Is there prize money for elite athletes?

Yes. For a full breakdown of the elite purse and information on the Hayes Hill Challenge, please visit this page.

Is race merchandise available for purchase?

Stay tuned for offerings from our official merchandise partners!

Are bikes allowed on the race course?

Only authorized course marshals are allowed to use bikes on the race course.

Are pets allowed on the race course?

Pets are not allowed on the race course for the safety of race participants, spectators and the animals.

However, service animals as recognized by the Americans with Disabilities Act (ADA) are permitted on course. Should you decide to run the race with a service animal, please email your information to suggestions@baytobreakers.com. Runners with ADA service animals will be placed in the last corral behind individual runners for safety purposes.

Will there be security on the course?

Participants’ safety and security is our #1 priority. We will have police officers and security guards at the start line, on course and at the Finish Line Festival. If participants see any suspicious activity they are encouraged to report it to the nearest staff member.

Is parking available at the start area?

We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservation app.

To reserve your parking spot, visit the Bay to Breakers SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

New to SpotHero? Download the SpotHero iPhone | Android app.

I can't run this year. Can I volunteer instead?

Of course! We couldn’t put on a race of this size without the help of volunteers. For more information about volunteering, please click here.

Still have a question?

Send us an email at: info@baytobreakers.com