FAQs & Contact Us - Capstone Event Group

Have a question?

We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: refunds, packet pick-up, race day transportation, corrals, etc.) and articles will automatically populate for you to click through.
Once you find the question you are looking for, click the question to open the answer!

PRE-RACE FAQs

When is the 2021 race?

The 2021 Bay to Breakers race will take place on August 22, 2021.

When does registration open?

Registration will open on Friday, October 30, 2020 at only $39.99. You’ll have until November 2 at 11:59 PM before registration increases to $49.99.

Can I get a refund for my registration?

Bay to Breakers adheres to the standard running industry policy: All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – doing so could result in your disqualification as well as the runner using your race number. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are NO exceptions.

However, if you are unable to attend this year’s event, you can defer your entry to next year’s race at BayToBreakers.com/Defer.

What is the status of the 2021 race due to COVID-19?

We are still planning to host the 2021 Bay to Breakers race come August 22, 2021. In light of current events, we’ve made some recent updates to the 2021 experience. We’ve implemented Worry Free Registration, will be hosting a Virtual 12k Option, and will be donating a portion of proceeds to California Wildfire Relief Fund.

For more information, check out BaytoBreakers.com/2021-updates

What is Worry Free Registration?

Worry Free registration is to ensure you have security with your registration. Every participant that registers for the 2021 Bay to Breakers race will have Worry Free Registration.

In the event we have to cancel due to COVID-19, with Worry Free Registration, you will have the option of receiving your money back in form of race credit or you will be able to join the virtual race and receive your swag via mail.

Can I use my 2020 race credit for 2021?

Yes, you can apply your credit from 2020 towards the 2021 Bay to Breakers. The credit should already be in your account, so when you register on October 30th, you will be able to apply this credit towards your registration. To access this credit, you will need to use the same email address you registered with for 2020, as the credit is associated with this email address.

Click here for step-by-step instructions on using race credit.

Why is my Breakers Bonus not included in my race credit?

When the 2020 race was cancelled we decided to refund all of our participants add-on purchases. This included Breakers Bonus, VIP add-on, Bib Delivery and iTAB purchases. Your race credit only contains the amount you paid for registration for the 12k race.

Is the Virtual Race mandatory?

Nope! The Virtual 12k is just another distance option for our participants that have fallen in love with the convenience a virtual life provides.

Do you ship internationally?

Unfortunately shipping is only available to the 48 continental US States. If your shipping address is ineligible, you will be cancelled, refunded and contacted.

What is the deadline for the mail packet?

The deadline for mailed race packets is August 1, 2021. Mail packets will be sent out approximately two weeks before the race.

I’ve already registered, can I upgrade to the Breakers Bonus?

Yes! You can make changes to your original order by logging in with your email at BayToBreakers.com/Change

The deadline to change your distance and/or add mail delivery to your registration is August 1, 2021.

I’ve already registered, can I upgrade to VIP or add mail packet to my registration?

Yes! You can make changes to your original order by logging in with your email at BayToBreakers.com/Change

Can I change my distance?

Yes! You can make changes to your original order by logging in with your email at BayToBreakers.com/Change

The deadline to change your distance and/or add mail delivery to your registration is August 1, 2021.

When and where do I pick up my packet?

Runners will be able to pick up their packets at the 2021 Health & Wellness Expo!

Location
Pier 35 is located on The Embarcadero at Bay Street, along the northeast waterfront between The Ferry Building and Fisherman’s Wharf.

Pier 35
1454 The Embarcadero
San Francisco, CA 94133

Dates and Times
Friday, August 20: 11:00 am to 7:00 pm
Saturday, August 21: 9:00 am to 5:00 pm

How will virtual runners receive their swag?

Virtual runners will receive bib via email (downloadable version) while the shirt and medal will be received in the mail after August 22, 2021.

How will physical runners receive their swag? (live event)

Physical runners will receive shirt and bib at expo, medal at finish line. However, physical runners also have the option to pay $29.99 to avoid the expo experience and get their bib mailed directly to them. Deadline to select that option is August 1, 2021.

What is the parking situation at Pier 35?

There is no main parking lot for Pier 35, and we have recommend booking convenient and affordable parking in advance through Spot Hero, the nation’s leading parking reservation app.

To reserve your parking spot for the Health & Wellness Expo, visit the Pier 35 SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

New to SpotHero? Download the SpotHero iPhone | Android app.

There are additional parking structures at Pier 39 (Embarcadero & Beach St.) as well as the Northpoint Centre Shopping Center (Bay St. & Powell St.).

Can someone else pick up my packet?

Yes, someone else can pick up your packet as long as they have a copy of your ID and order number.

If I purchased the mail option, when should I expect my bib? What comes with it?

The race bibs will be mailed approximately two weeks prior to race day! Runners must pick up their shirts during the Finish Line Festival at the customer service tent. Only the race bib will be sent in the mail.

Anyone who wants to change distances to the Bonus or drop down from Bonus to regular 12K after August 1st will need to do so in person at the Expo with our Customer Service team.

When is the last day to register?

Registration will open on Friday, October 30 and will remain open online until Saturday, August 21. In-person registrations will be available at the Health & Wellness Expo August 20-21.

Will transportation be available to and from the race?

Yes, more details will be available closer to race day.

Is there a military, veteran or first responder discount?

Bay to Breakers is proud to offer an exclusive discount to active military, veterans, first responders and their family members. Email us at info@baytobreakers.com and we’ll provide you with a unique discount code.

RACE DAY FAQs

When does the race start?

The 110th Bay to Breakers will start at 8am. We recommend getting to your corrals at least 45 minutes before your scheduled start time.

Is there gear check?

Gear check will ONLY be available to our VIP runners. VIP’s will be able to drop their bags off at a designated start line area in a truck that will transport the bags to the finish line area.

When does my corral start?

Seeded Division: 8:00 AM
Sub-Seeded Division: 8:02 AM
Corral A: 8:05 AM
Corral B: 8:10 AM
Corral C: 8:20 AM
Corral D: 8:30 AM
Corral E: 8:40 AM
Corral F: 8:45 AM
Corral G: 8:50 AM
Corral H: 8:55 AM

Where is my corral entrance located?

Please see map below:

Are bags allowed on the race course?

Due to heightened security procedures, bags, backpacks and containers are banned from the Bay to Breakers race course, unless they are clear and are no larger than 8.5”x11”x4”. Participants will not be allowed to enter the starting area, race course or Finish Line Festival with any bag that does not conform to these rules. Any bag that does not conform to this rule will be searched, and the runner will be asked to leave the course. Participants will be able to purchase a bag that conforms to these rules at the Health & Wellness Expo on Friday, August 20 and Saturday, August 21.

Running belts and fanny packs are allowed on the race course. As a general rule, anything that can be put over the shoulder (such as Camelbacks or hydration vests) are not allowed on the race course.

Is alcohol or other substances allowed on the race course?

Absolutely not. All alcohol and other illicit substances will be removed from the race course immediately. The person with the item will be ejected from the event and is subject to arrest.

Which roads will be closed on race day?

Please be aware a large number of city and park roads will be closure for the race. Please click HERE to reference all closures and times.

Note the only north-south crossover points are at the Embarcadero & Howard St in SOMA and Crossover Dr. in Golden Gate Park

Can I wear a costume on race day?

Yes! One of the great traditions of Bay to Breakers is the expression of our runners through costumes!

However, Bay to Breakers has a no-tolerance policy for racist, inappropriate, unsafe or otherwise offensive costumes, or activity, of any kind. We work directly with the City of San Francisco, governing bodies and on-site police to ensure a safe and non-discriminatory environment for our participants and spectators. Bay to Breakers reserves the right to remove any persons in violation of this policy from the course during the event.

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Can I run the race without registering?

Any person not properly displaying a properly authorized and issued bib will be directed to leave the course.

Is there an age minimum to run?

Children three and older must register for the race. Children two and under are free.

COURSE FAQs

Is there a time limit?

Yes, the course will be closed at Chain of Lakes Drive in Golden Gate Park at 12:30 PM on race day. All participants not past this point at this time will be directed to Fulton or Lincoln Ave.

The Finish Line will officially close at 1:00 PM. All participants who have not crossed the finish line at this point will not receive a Finisher Medal.

Are strollers allowed on the course?

Strollers are not permitted on the race course. Based on USA Track and Field Competition Rules and the Bay to Breakers Rules of Competition, no baby joggers, baby strollers, skate boards, roller blades, unauthorized bicycles or any other wheeled device will be permitted on the course.

Are wheelchairs allowed on the course?

Authorized and registered competitive wheelchair participants are encouraged to participate! For more information on ADA access at the Finish Line Festival please contact info@baytobreakers.com.

Is there prize money for elite athletes?

More information will be available soon.

Is race merchandise available for purchase?

Stay tuned for offerings from our official merchandise partners!

Are bikes allowed on the race course?

Only authorized course marshals are allowed to use bikes on the race course.

Are pets allowed on the race course?

Pets are not allowed on the race course for the safety of race participants, spectators and the animals.

However, service animals as recognized by the Americans with Disabilities Act (ADA) are permitted on course. Should you decide to run the race with a service animal, please email your information to suggestions@baytobreakers.com. Runners with ADA service animals will be placed in the last corral behind individual runners for safety purposes.

Will there be security on the course?

Participants’ safety and security is our #1 priority. We will have police officers and security guards at the start line, on course and at the Finish Line Festival. If participants see any suspicious activity they are encouraged to report it to the nearest staff member.

Is parking available at the start area?

We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservation app.

To reserve your parking spot, visit the Bay to Breakers SpotHero Parking Page and book a spot with rates up to 50% off drive-up.

New to SpotHero? Download the SpotHero iPhone | Android app.

I can't run this year. Can I volunteer instead?

Of course! We couldn’t put on a race of this size without the help of volunteers. For more information about volunteering, please click here.

Have a question?

We are here to help! But first, your question may have already been answered! Check our FAQs below for answers to common topics.

Not sure how to use the FAQ page?

There are several ways you can find the answer to your question!

Use the “Enter your keyword here” search bar at the beginning of each section. Begin typing keywords (ex: refunds, virtual race results, swag, deferral, etc.) and articles will automatically populate for you to click through.
Once you find the question you are looking for, click the question to open the answer!

GENERAL FAQs

Will transportation be available to and from the race?

You can relax in top-of-the-line vehicles to comfortably get you around on race day shuttles for complete round-trip service from one of their three pick up locations around the Bay Area or utilize their express service back to the starting area or BART from the Finish Line Festival.

You will also be able to purchase Muni passes through the Bay to Breakers registration platform that will good for all of race day on all lines except cable car.

BART and Caltrans passes must be purchased through those respective agencies.

More info can be found here.

What corral should I choose to start the race?

We offer 10 different starting corrals for participants to choose from, each based on the pace they plan to take on the course. The corral choices are:

SEEDED*: Sub- 6 minutes per mile pace
SUB-SEEDED*: 6-7 minutes per mile pace
CORRAL A: 7-8 minutes per mile pace
CORRAL B: 8-9 minutes per mile pace
CORRAL C: 9-10 minutes per mile pace
*Must provide link to race results verifying your pace

CORRAL D: 10-11 minutes per mile pace
CORRAL E: 11-12 minutes per mile pace
CORRAL F: 12+ minutes per mile pace
CORRAL G: Walkers

Why is Bay to Breakers going virtual?

Following further discussions with the City and County of San Francisco surrounding the escalating COVID-19 outbreak, we have made the decision to make the 2020 Bay to Breakers race virtual. The health and safety of our participants, staff, volunteers and all San Franciscans is our utmost priority. Though we will not be not meeting in-person this year with your help we can keep the Bay to Breakers tradition alive virtually.

All existing 2020 Bay to Breakers registrations are automatically registered for the virtual race. No action is needed on your part.

Do I need to register for the virtual race?

If you registered for the 2020 Bay to Breakers race your registration for the 2020 event will be transferred to virtual.

New to the Bay to Breakers craziness? You will need to register for the virtual race by clicking the ‘Register’ button above.

Do I have to run in the virtual race to get the swag?

Yes, only virtual race participants will receive the bib, medal, shirt or tank and the additional hoodie. We will not be selling merchandise outside of the virtual race registration.

Can I run the 12k over multiple days?

Yes, you can run the 12k over however many days work for you. We just ask for you to keep track of your time and do ONE results submission. Make sure your results are uploaded by October 2 at 8 AM PT.

When does the virtual race start?

The virtual race will start September 20 at 8:00 AM PT and will run until October 2 at 8:00 AM PT. You will have 12 full days to register, upload your results and embrace the Bay to Breakers experience. Due to the poor air quality most of our participants are experiencing we have extended the results to November 1! We hope this gives all of our participants enough time to complete their run.

Will I still get my swag if I run virtually?

Yes, you will still receive the shirt/tank, medal, and bib – plus an exclusive finisher hoodie to commemorate your commitment to keeping the Bay to Breakers tradition alive. All items will be delivered no later than October 16.

Where is my swag?

All swag items for participants that registered before August 30 will be shipped out this week.

Once your package has been scanned by USPS you will receive an email with tracking information. You will also be able to track your package through your EnMotive account once the package is scanned by USPS/FedEx. Please login to your account and retrieve/click on to get shipment information. Note until the packet is scanned the information will show as “Pre-Shipment Status.”

You do not need your race bib or swag to complete your virtual race, but if you would like to wait for your items to run you will receive them soon.

Can I exchange my shirt size?

Depending on the amount of inventory available after all shipments have been filled for the event. There will be an additional fulfillment fee charged to each participant to exchange their sizes.

Please note participants had until September 13 to update their swag sizes through their EnMotive account.

Do you ship internationally?

Unfortunately shipping is only available to the 48 continental US States. If your shipping address is ineligible, you will be cancelled, refunded and contacted.

Why can't I run if I reside in Hawaii, Alaska or live Internationally?

Our fulfillment partner is restricted to the continental 48 states so we are unable to host runners who live internationally or in Hawaii and Alaska.

What do I do if I don’t want to run virtual?

Our deferral deadline – July 10, 2020 at 9 AM – has passed. We are no longer accepting deferrals for any reason.

When is the deadline to defer my registration?

The deferral deadline was July 10 at 9:00 AM PT. We are no longer accepting deferrals to the 2021 or 2022 race.

What distance can I run?

The 12k Runner is the only distance available for this virtual race. The Breakers Bonus and Centipede options are no longer available for 2020.

Can I run the Centipede Race or Breakers Bonus?

No, the Centipede Race and the Breakers Bonus will not be distance options for the Virtual Race. Anyone who originally registered for the Centipede Race or Breakers Bonus will be refunded within 5-10 business days. We encourage all participants in this distance to run the Bay to Breakers Virtual Race.

Where can I run?

You can run wherever. The beauty of a virtual race is you can create your own course – we recommend something that’ll shock the neighbors.

RESULTS

When can I upload results?

You can upload your result NOW! Show off your official time and upload your results here.

Need help uploading your results? Click here to view step-by-step instructions!

How do I view all results?

You can view other participants results here. There are dropdown menus for you to sort by age group to see where you stand amongst other participants.

Do I need my bib to run the Virtual Race?

Nope! The race bib is usually for us to track your run and since you will be able to track your race via a smartphone, watch or timer your bib is more to commemorate your run with us. You can wait to run with your bib – just make sure it’s before October 2!

How do I upload my results?

We will be accepting your official results anytime between September 20 – October 2. Click Here to upload your results!

Can I update my results after submitting?

We will need to update your results for you. Please email us at info@baytobreakers.com with your updated time and email address so we can make those changes.

**Note we do not have awards for results this year.

Will there be age group or overall awards?

There will be no age group or overall awards for the virtual race.

Do I need to submit results to receive the swag?

Yes, if you have any issues uploading your results starting September 20, please let us know and we will make sure you receive your swag.

When do I need to complete my run?

The official deadline for results is October 2 at 8:00 AM. Due to the poor air quality many of our participants are experiencing now we will keep our results form open until November 1. Please make sure you get your results submitted by the deadline.

How do I track my distance and time?

You can track your distance and time using a fitness watch, stopwatch or using an app on your phone – Strava, Under Armour, Google Fit or Apple Health.

If you don’t run with a phone or fitness watch we recommend mapping out your course beforehand to get a good idea of your mileage and then use a watch to time yourself.

REFUNDS

I received a refund. Am I still in the virtual race?

Yes, if you did not defer your registration you are still registered for the virtual race. The refund you received is for an add-on purchase for either – bib mailing, Breakers Bonus, VIP Upgrade or the iTab engraving.

We are refunding all add-on purchases for our 2020 participants. As long as you DID NOT defer your registration you are still registered for the virtual race.

I paid more than the refund I received. Where's the rest of my registration fee?

The refund you received is for an add-on purchases you made for either – bib delivery, Breakers Bonus, VIP Upgrade or iTab engraving. We are only able to refund add-on purchases not the registration amount.

Can I get a refund for my registration?

We are unable to refund your registration fee; however, we will be refunding all add-on purchases – packet mailing, iTab engraving, VIP Upgrade and the Breakers Bonus.

Bay to Breakers adheres to the standard running industry policy: All entry fees are non-refundable and non-transferable. This is noted on our registration application and when you register for our events you must agree to this policy. You may not give or sell your number to another individual – doing so could result in your disqualification as well as the runner using your race number. The entry fee for this year’s event will NOT transfer to next year’s event, no exceptions. This policy stays in effect whether you are injured, have an unexpected business or family emergency, pregnancy, etc. There are NO exceptions.

Click Here to View Our Fee Refund Policy

When should I expect my add-on purchase refund?

We will be refunding add-on purchases like packet mailing, iTab engraving, VIP Upgrade and the Breakers Bonus. This refund will be processed within 5-10 business days.

Still have a question?

Send us an email at: info@baytobreakers.com